Waiter

**Job Advert Summary**:
To provide exceptional customer service by ensuring a high-quality dining experience through professional, courteous, and efficient service, while adhering to company standards and hygiene protocols. The Waiter plays a vital role in creating a welcoming atmosphere, anticipating customer needs, and ensuring seamless food and beverage service. This position requires a strong focus on guest satisfaction, attention to detail, and the ability to work collaboratively with kitchen and front-of-house teams. As a key representative of the establishment, the Waiter upholds brand standards and contributes to a positive, clean, and safe dining environment. The role also includes supporting daily restaurant operations, addressing guest feedback promptly, and consistently promoting a culture of excellence and hospitality

**Minimum Requirements**:

- Excellent communication skills in English
- Strong attention to detail
- Exceptional customer service skills
- Positive and professional attitude
- Ability to work effectively as part of a team
- Always act in the best interest of the company
- Flexible and available to work shifts, including weekends and holidays
- Well-groomed and presentable appearance

**Duties and Responsibilities**:

- Adhere to all company policies, procedures, and standard operating procedures (SOPs)
- Prepare the dining area for service, ensuring all mise-en-place is completed to standard
- Greet and serve guests in a professional, friendly, and timely manner
- Proactively attend to guest needs and ensure a consistently high level of service
- Prepare in advance for the arrival of individual and group bookings
- Ensure tables are properly set according to company standards, using clean and undamaged items
- Keep waiter stations fully stocked with clean cutlery, napkins, and other necessary items
- Maintain up-to-date knowledge of the menu, including specials and ingredients
- Clear tables promptly, balancing efficiency with ensuring guests do not feel rushed
- Accurately take and process food and beverage orders, ensuring timely delivery and correct billing
- Consistently uphold the highest standards of hygiene and cleanliness in all work areas
- Perform any other duties as may be reasonably required to support restaurant operations