Store Manager

2 weeks ago

Durban, South Africa Logic 360 Group Full time

**Job Specification**:
**Key Performance Areas**:
**Customer Centricity**
- Development a service ethic culture within the store environment
- Implementation of a customer service improvement action plan as per the mystery shopper report - Internal & external customer relationship building
- In store coaching and on-going training of skills

**People Leadership**
- Appropriate customers centric stores staff recruited.
- Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews.
- Staff held accountable with recognition, reward, sanction, and discipline.
- Development of staff through coaching and training sessions
- Translation and communication of business objectives, policies, and procedures

**Delivery of targets in turnover, profitability, visual merchandise & control**
- Daily sales tracking of each employee
- Understand income statement and manage expenses.
- Track Stock availability according to customer needs
- Understand & manage in store controls.
- Housekeeping and visual merchandising

**Use of key retail disciplines in management of the store**
- Understand and deliver trading density
- Deliver basket size targets
- Salary to sale ratio’s (staff planning)

**Minimum Requirements**:
**Experience**
- Minimum 5 years’ retail experience
- Minimum of 12 - 18 months management experience

**Qualifications**:

- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage.

**Additional Requirements**:

- Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
- Understanding of profit and loss (income) statements
- Good understanding of the retail environment and brands
- Administration and stock management
- Stock management
- Merchandising and housekeeping
- In-Store Recruitment

**Competencies**:

- Meeting Deadlines
- Minimising Risk
- Setting Directions
- Planning & Organising
- Resolving Conflict
- Documenting Facts
- Seizing Business Opportunities

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