Executive Head: Personal Lines Sales

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online.

We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the “what-ifs” of the world.

**The role**
- The Executive Head of Personal Lines Sales is responsible for overseeing all aspects of the non-life insurance division within Miway. This role involves developing and implementing strategies to drive business growth, ensuring operational efficiency, and maintaining high levels of customer satisfaction.
- Objectives of this role**Objectives of this role**
- Develop and execute strategies to achieve revenue and profitability targets for the non-life insurance division.
- Lead and motivate a team of professionals to deliver exceptional service and results.
- Foster relationships with key stakeholders including clients, partners, and regulatory bodies.
- Stay abreast of market trends and competitor activities to identify opportunities and mitigate risks.
- Ensure compliance with industry regulations and internal policies.

**Duties and Responsibilities**
- Develop and execute strategic plans to achieve sales targets and expand the customer base, with a focus on building personal insurance books of clients and delivering business targets.
- Lead and manage call centre operations.
- Drive process improvements and operational efficiency within the division.
- Acquire customers using various business models to ensure profitability and effectiveness, while achieving acquisition KPIs.
- Ensure compliance with regulatory requirements and internal policies.
- Foster and maintain relationships with clients, referral networks, insurers, and other business partners to enhance business opportunities and satisfaction.
- Analyse market trends and competitor activities to identify opportunities and threats.
- Implement competitive sales and marketing strategies, overseeing the overall management and execution to drive revenue growth.
- Set and achieve KPI targets for commission income organically, for the team ensuring alignment with business objectives.
- Ensure uniform operations across all jurisdictions, including timely reporting structures into a central function, and build standard operating procedures (SOPs) for critical business functions to ensure compliance.
- Oversee effective management and adherence to regulations.
- Keep stakeholders informed of legislative changes and opportunities in the partner space, adapting business strategies accordingly.
- Develop a system for identifying and promoting junior staff internally, fostering career growth within the organization.
- Implement a rigorous staff training program focusing on customer care, cross-selling, and revenue generation.
- Conduct half-yearly appraisal sessions with the team to align with strategic business decision-making.
- Create and manage budgets, conducting variance analysis and implementing remedial plans as needed.

**Qualification**
- Bachelor’s degree in business administration, Finance, or a related field. MBA or professional insurance qualifications preferred.

**Desired Experience**
- Proven track record of success in a senior leadership role within the insurance industry, with specific experience in non-life insurance.
- In-depth knowledge of insurance products, underwriting principles, and regulatory requirements.
- Strong understanding of non-life insurance market dynamics and trends.
- Excellent leadership, communication, and interpersonal skills.
- Ability to develop and execute strategic plans to achieve business objectives.
- Experience managing teams and fostering a culture of high performance and accountability.

**Skills and Knowledge**
- Strategic planning and execution
- Leadership and team management
- Financial analysis and budgeting
- Relationship building and stakeholder management.
- Risk management and compliance.
- Market research and analysis
- Process improvement and operational efficiency.
- Communication and negotiation

**Knowledge and Skills**
- Driving business unit efficiency and target achievement- Manage partnerships and communication- Strategic and Operational Call Centre control and reporting- Budgeting, expense management and audits- Management of employees**Personal Attributes**
- Builds effective teams - Contributing strategically- Decision quality - Contributing strategically- Directs work - Contributing strategically- Business insight - Contributing strategically**Core Competencies**
- Cultivates innovation - Contributing strategically- Customer focus - Contributing strategically- Drives results - Contributing