Spa Receptionist Position

1 week ago

Stellenbosch Western Cape, South Africa HAZENDAL WINE ESTATE Full time

**We Are Hiring a Spa Receptionist**

The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a warm, welcoming, and calming environment. This role ensures smooth front-desk operations, efficient scheduling, and excellent guest service from arrival to departure, supporting the overall guest experience within the spa.

**2**.**Key Responsibilities**

**Guest Services**

- Greet all guests in a warm, friendly, and professional manner.
- Handle check-ins, check-outs, and appointment confirmations.
- Provide detailed information on spa treatments, therapists, products, and promotions.
- Ensure guests complete all required consultation forms.
- Assist guests with special requests, queries, and preferences.
- Maintain a calm and hospitable atmosphere in the spa reception area.

**Reservations & Administration**

- Coordinate therapist schedules and treatment room availability.
- Ensure accurate recording of services, payments, and guest details.
- Process payments, issue receipts, and maintain cash-up accuracy at the end of each shift.
- Follow up on outstanding payments, bookings, and confirmations.

**Operations Support**

- Maintain cleanliness and organisation of the reception area.
- Stock, display, and promote retail products in the reception area.
- Monitor retail stock levels and report low stock to the Spa Manager.
- Assist in preparing treatment schedules for the day and ensure seamless communication with therapists.
- Handle any guest concerns professionally and escalate when necessary.

**Sales & Marketing**

- Upsell treatments, packages, and retail products.
- Promote seasonal specials, membership programmes, and gift vouchers.
- Record and track sales targets where required.

**3**.**Skills & Competencies**

- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Professional, calm, and well-presented at all times.
- Customer-service oriented with a warm and friendly demeanour.
- Ability to handle pressure in a busy spa environment.
- Sales skills with the ability to upsell naturally and confidently.

**4**.**Qualifications & Experience**

- Grade 12 / Matric (required).
- Spa or wellness environment experience (preferred).
- Training or certification in customer service or front desk operations (advantageous).
- Knowledge of spa treatments, products, and terminology (advantageous).
- Previous experience with booking systems or POS software.

**5**.**Attributes**

- High level of integrity and confidentiality.
- Positive attitude and willingness to learn.
- Strong sense of professionalism and grooming.
- Team player with the ability to cooperate with therapists and management.
- Punctual, reliable, and self-motivated.

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