Debt Collection Agent

5 days ago

Durban, South Africa Berea Group Of Colleges Full time

**Key Responsibilities**:

- Accurately updating customers' information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements.
- Negotiate payment arrangement in accordance with set standards

**Requirements**:
A good telephone manner, customer service orientation and attention to detail is what it takes to succeed in this role, as well as the following key requirements:
**Education**:

- Grade: 12

**Experience**:

- 1 years' experience in debt collection and/or relevant tertiary qualification

**Knowledge/ Skills**:

- NCA (National Credit Act).
- CPA (Consumer Protection Act).
- Debtors Processes.
- POPI (Protection of Personal Information).
- DCA (Debt Collectors Act).
- Collection.
- Understanding of the life cycle of an account
- Understanding of the collection process and the systems that drive these processes
- Able to work overtime when required, Public Holidays included.
- Computer literacy - MS Office

**Education**:

- High School (matric) (required)

**Experience**:

- DEBT COLLECTION: 1 year (required)

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