Assistant Store Manager

3 days ago

Pretoria, South Africa GALXBOY Full time

**GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.**

**MAIN PURPOSE OF THE JOB**

Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and
aesthetically pleasing store environment and assisting customers. As well as promptly address and
resolve customer complaints and any staff issues.

**KEY AREAS OF RESPONSIBILITY**

Customer Service Leadership
- Lead the sales team through example and ensuring meeting of personal and company sales targets - UPT, ATV and Turnover
- Performs and supports the team in delivering excellent customer service
- Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations.

Visual Merchandising
- Implementing merchandising as per guidelines and submitting VM pictures on a weekly
- Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade.
- Continuous self and team training and assessment of visual merchandising of the store.

Inventory Control
- Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
- Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously.
- Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports.
- Actively implement, practice and supervise risk control measures to help alleviate losses to the company.

Supervising Daily Operations
- Manage time and attendance, Follow and implement opening and closing procedures accordingly
- Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping.
- Process refunds and exchanges according to company policy, escalate and inform OPS where necessary

**SKILLS AND PERSONAL ATTRIBUTES**
- Matric certificate compulsory.
- Bachelor’s degree ideal.
- 1 - 2 years’ experience working in a retail environment in a managerial role.
- Strong leadership and customer management abilities.
- Customer service-oriented with in-depth knowledge of basic business management

processes.
- Excellent communication and interpersonal skills.

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