Customer Support Specialist

7 days ago

Somerset West, South Africa DSL Telecom Full time

**Job brief**:
We are looking for a passionate Customer Support Specialist, who will provide quality service promptly and develop and maintain a vast knowledge of the products/services being offered, as well as resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities include**:
- Managing large amounts of inbound and outbound calls in a timely manner-
- Perform remote troubleshooting through diagnostic techniques and pertinent questions-
- Guide users with simple, step-by-step instructions-
- Generate sales leads and seize opportunities to upsell products when they arise-
- Identify customers’ needs, clarify information, research and provide solutions and/or alternatives-
- Utilise excellent customer service skills and exceed customers’ expectations-
- Build sustainable relationships and trust with customer accounts through open and interactive communication-
- Provide accurate, valid and complete information by using the right methods/tools-
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-
- Properly escalate unresolved queries to the relevant channels-
- Keep records of customer interactions-
- Ability to work well individually and in a team-
- Willingly improve knowledge and performance level**Benefits**:

- Medical Aid Contribution

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