General Manager

1. **Duties**

You will be responsible for, but will not be limited to the following:
1.1. **Property Management**
- Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies.
- Attend meetings / functions related to successful operation of Property i.e. SAPOA, SACSC and local Business Chamber etc.

1.2. **Asset Management**
- Control/schedule/implement regular preventative maintenance programmes in line with budget constraints.
- Motivation of refurbishments, major repairs as appropriate.
- Attend site meetings with contractors in respect of maintenance/expansion of projects.
- Monitor progress.
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms.
- Liaison with appropriate Government, Provincial and/or local authorities.
- Responsible for Compliance of OSH Act.

1.3. **Building Management**
- Devise a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the GM of Properties.
- Investigate/initiate proposals for refurbishments.
- Maintain a hands-on control of projects in hand.
- Review the building status/grade annually and maintain the standards within those grade.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action.

1.4. **Planning & Budgeting**
- Preparation and completion of budgets by June each year.
- Completion of forecasts timeously.
- Review rental quarterly and ensure best possible rate achieved and maintained.
- Assist in formulation of business plans for the unit.
- 5 Year budget - preparation and control.
- Quarterly review and monitoring results.

1.5. **Expenditure Analysis**
- Set and motivate capex Expenditure.
- Approve TI standard specification as recommended by the Project Manager.
- Ensure we conform to capex philosophy and procedures.
- Estimate new operating costs.
- Ensure recovery of operational costs in accordance with Lease terms.
- Check and authorise payment of accounts.
- Authorise cleaning, consumables, electrical and general maintenance orders.
- Control municipal payments and recoveries there against.
- Ensuring cost effectiveness and performance of contractors.

1.6. **Debtors Management**
- Responsible for Management of:

- Arrears
- Legal action
- Write-offs

1.7. **Reporting**
- Provide accurate information to client according to agreed format/high standard.
- Analysis of monthly income /expenses.
- Monitoring of turnover rentals.
- Analysis of operating costs on a monthly basis in terms of the approved forecasts.
- Monitoring of all municipal recoveries (and general recoveries) on a monthly basis.
- Oversees preparation of monthly, annual, and other management reports/high standard.
- Assesses and reports on monthly performance against budgets.
- Prepare consolidated monthly reports for submission to management.
- Preparation of ad hoc reports to management when required.
- Present monthly centre results at monthly MANCO.

1.8. **Tenant Management**
- Deal with correspondence / interaction with tenants as required.
- Ensure that leases are timeously renewed and all vacant space is let and in a presentable state.

1.9. **New Tenants**
- Determination and recommendation of letting mandates (i.e. rental levels, installation cost etc).
- Lease negotiation and maintenance of tenant relationships.
- Control of new leases and record of same.
- Control / oversee new installations (through technical manager where appropriate) including:

- Premises design.
- Negation/liaison/control with/of professionals and contractors.
- Sign off acceptance of complete premise.

1.10. **Existing Tenants**
- Renewal of Lease Agreement both direct and through Building Management where applicable.
- Tenant liaison and public relations.
- Control/arrangement of centre promotions through merchant’s association/s or promotion committee/s.
- Regular assessment of tenant’s turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties.

1.11. **Business Management**
- Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
- Develops marketing initiatives to place the business at the forefront in relation to competitors.
- Assist the marketing department in developing marketing strategies for the year.
-