Inbound Support Agent

3 days ago


Cape Town, South Africa TrudyQ Consulting Full time

An opportunity for an Inbound Support Agent has become available at this niche and service orientated Online Gaming/Entertainment Call Centre in Cape Town.

**Minimum Requirements**:

- Matric or equivalent qualification
- Previous work experience within a Call Centre/Moderating/Customer Services environment would be advantageous
- Preferably have previous Live Web Chat Experience
- Computer literate and able to navigate the online world with great ease and comfort
- Able to liaise and build strong relationships with clients via online correspondence
- Communicate in English (read, write, speak)
- Multi-task and manage various projects simultaneously
- Pro-active and driven to achieve great results within the workplace
- Reliable, punctual, and well organised
- Able to work shifts, including weekends and public holidays, is an absolute pre-requisite
- (Shift 1 _**_07h00 19h00_**_, Shift 2 _**_19h00 07h00_**_) _
- 4 days working consecutively allocated 2 morning shifts & 2 evening shifts _
- 4 days off_
- Work within a team environment and operate independently by remaining focussed
- Own transport or reliable transport arrangements essential

**Key Performance Areas**:

- Assist clients online with any queries or concerns and escalate to relevant persons if and when required
- Assist clients with regards to functionality of products/services
- Address all complaints from clients and keep detailed records of each complaint
- Maintain a professional and discreet approach when dealing with clients online
- Manage all administration processes and procedures
- Monitor online activity and always follow company procedures and policies
- Contribute to the overall success of the team by assisting fellow team members

**In Return Our Client Offers**:

- Guaranteed Basic salary
- Over & Above attendance bonus (based on attendance)
- Over & Above Company Provident Fund Contribution (effective on successful completion of 3-month probation period)
- Over and Above Monthly Gym Membership (effective on successful completion of 3-month probation period)
- Over & Above Medical insurance that can be used in line with own paid Medical Aid Scheme (effective on successful completion of 3-month probation period)
- Permanent employment opportunity
- Full training provided as well as ongoing training and support as per need
- Supportive management and staff



  • Cape Town, Western Cape, South Africa Outsource X Full time

    Job Description: Inbound & Outbound Sales AgentLocation: Somerset West Employment Type: Full-timeWe are looking for a proactive and organised Inbound & Outbound Sales Agent to join our team. This role suits someone who excels in customer communication, enjoys managing both sales and service processes, and thrives in a service-driven environment.Key...


  • Cape Town, South Africa Language Recruiters Full time

    Are you keen to work for a global international company where you can use your awesome **German** language skills? Look no further! A global software company has an amazing **job** opportunity for a **German speaking Inbound Sales & Chat Agent** to join their team in **Cape Town, South Africa**! You will be part of an exciting team while you work for a...


  • Cape Town, South Africa Energia Consulting Full time

    First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...


  • Cape Town, South Africa Hr Clover (Pty)Ltd Full time

    A Destination Management Company in Cape Town is seeking an Inbound Tour Consultant to design tailored travel itineraries and manage relationships with agents. The ideal candidate has over 5 years of experience in a similar role, attention to detail, and strong negotiation skills. This full-time position demands effective communication and multitasking...


  • Cape Town, South Africa Hr Clover (Pty)Ltd Full time

    A Destination Management Company in Cape Town is seeking an experienced Inbound Tour Consultant to create tailored travel itineraries and manage relationships with agents. The ideal candidate must have over 5 years of relevant experience, possess strong negotiation skills, and demonstrate exceptional communication and multitasking abilities. This full-time...

  • Call Center Agent

    3 weeks ago


    Cape Town, South Africa WNS Full time

    Overview Call Center Agent - Inbound/Outbound - Bellville, South Africa. WNS Cape Town, Western Cape, South Africa. Responsibilities Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers. Liaising with internal/external parties to resolve customer queries. Analyzing and...


  • Cape Town, South Africa Faro Full time

    Job Description Receiving & Inbound Logistics Manager Location : Cape Town, South Africa Reporting to : Head of Supply Chain Employment Type : Full-Time Applicants must send their applications to About the Role We are seeking a proactive and organized Receiving & Inbound Logistics Manager to take ownership of all inbound logistics operations at our...


  • Cape Town, South Africa EXL Full time

    Assistant Manager - Customer Care Voice Inbound EXL, Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It focuses on supervisory support, escalation/complaint handling, and meeting Service Level Agreement targets. You will be required to be flexible...


  • Cape Town, South Africa EXL Full time

    Assistant Manager-Customer Care Voice‑Inbound – EXL, Cape Town, Western Cape, South Africa This role involves delivery to drive overall performance and managing key UK Banking and Finance voice processes. You will support supervision, handle escalations and complaints, and achieve results according to Service Level Agreement targets and timelines....


  • Cape Town, South Africa EXL South Africa Full time

    A prominent customer service provider in Cape Town seeks an Executive-Customer Care Voice-Inbound to support policyholders through inbound calls, process billing transactions, and deliver exceptional technical assistance. Ideal candidates should have customer service experience and strong communication skills. This role offers a structured training program...