Room Supervisor

7 days ago

Cape Town, South Africa Tsebo Group Full time

**About Us**:
We are currently seeking experienced Room Supervisors to be based in Cape Town within the hospitality industry. The purpose of the Room Supervisor is to supervise and oversee the daily workings of the organisation operations. Responsible to maintain a high-quality standard of organisations deliverables in line with specific SLA’s and provide effective leadership for all staff.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people**- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
Operations and Service Delivery:

- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Ensure that staff are correctly and smartly dressed displaying a name badge.
- Highlight to sites the importance of upholding the company image at all times.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items.
- When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Do daily checks and follow-ups.
- Report maintenance and safety concerns to the manager on a day to day bases.
- Maintain personal health, hygiene and professional appearance.

Communication:

- Responding to management request timeously and providing necessary action required.
- Responsible to regularly keep line management informed of pertinent issues relating to the unit

Health and Safety:

- Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

General:

- To maintain a high standard of morale and motivation through good communication skills.
- May be required to assist with any other duties that may be outside scope of responsibility.

**Skills and Competencies**:

- Understand cleaning principles and knowledge of company policies and procedures.
- Strong people skills.
- Exceptional customer service skills.
- A flexible “can do” attitude.
- Excellent verbal and written communication skills.
- The ability to multi-task within a fast paced environment.
- Able to work independently and under pressure.

**Qualifications**:

- Matric/Grade 12 or relevant experience.
- Minimum 3+ years Room Supervisory experience gained in a hospitality industry essential.
- Excellent people management skills.
- Experience in health and safety standards and management advantageous.
- HACCP training/similiar is highly advantageous.
- Clear credit and criminal records a must.

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