Chief Information Officer: Digital

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Lead the strategic direction, development, and management of the organisation’s digital technology infrastructure. Drive digital transformation by establishing robust, scalable, and secure technology platforms that enable business growth, operational efficiency, and superior customer experiences. Champion innovation and ensure the digital environment supports current and future business needs.

Job Description

KEY FOCUS AREAS- Define and govern enterprise digital infrastructure strategy, architecture standards, and technology roadmaps for Business Banking- Establish infrastructure governance frameworks ensuring scalability, resilience, and alignment with business objectives- Lead strategic technology vendor relationships and platform investment decisions- Oversee cloud strategy, data center operations, network infrastructure, and disaster recovery capabilities- Ensure infrastructure security frameworks and compliance with regulatory requirements- Manage infrastructure budget allocation and performance optimization across the technology estate

ACCOUNTABILITIES

Strategy Formulation and Execution- Develop and implement the digital infrastructure strategy, ensuring alignment with business goals.- Identify and prioritise technology investments that drive digital transformation and value creation.- Lead enterprise-wide digital initiatives, ensuring delivery of key milestones and measurable outcomes.- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.- Coordinate business enablement efforts for the Businessl Bank, ensuring delivery capability across systems, processes, and teams.- Track execution progress against key strategic initiatives and intervene to correct course where needed.- Support transformation initiatives through structured programme delivery and change management practices.- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy- Leverage digital technology to enhance customer experience and engagement.- Ensure digital platforms are intuitive, reliable, and responsive to customer needs.- Interpret market and customer insights to inform operational plans and prioritise capability investments.- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.- Instill customer-centric decision-making in teams, balancing experience and efficiency targets.- Implement initiatives that improve customer engagement and retention through operational enhancements.- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.- Represent the voice of the customer within leadership forums to influence service delivery priorities.- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.- Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth- Enable business scalability and growth through robust, future-ready digital infrastructure.- Support new business models and digital products with agile technology solutions.- Develop business area growth plans aligned to segment and enterprise priorities.- Work with business partners to define and execute on growth strategies and operational initiatives.- Mobilise functional teams to deliver growth targets and embed performance accountability.- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change- Champion the adoption of innovative digital solutions and practices.- Lead change management effor