Sales Manager: Pre-owned Vehicles Ford Kempton Park

Motus FORD KEMPTON PARK has an opportunity available for a SALES MANAGER: PRE-OWNED VEHICLES. The Sales Manager is fully responsible for managing the pre-owned vehicle sales team, maximising sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.

**Position Overview**:
The Sales Manager is fully responsible for managing the pre-owned vehicle sales team, maximising sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.

**Specific Role Responsibilities**:
**Key Duties and Responsibilities**:

- Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organisation to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximise sale of back-end products.

**Qualifications and Experience**:
**Experience and Knowledge Required**:

- A minimum of 8 years vehicle sales experience within the motor vehicle industry. **Relevant experience in pre-owned vehicle sales is essential.**:

- A minimum of 3 years' experience in a sales team lead/management role is required; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is essential.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes required.
- Prior experience in Ford sales or similar brand - highly desired.
- Sales compliance management required.

**Qualifications Required**:

- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.

**Other Requirements**:

- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate: MS Office and dealer lead management system.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.

**Skills and Personal Attributes**:
**Skills/ Competencies**:

- Communication skills in English (spoken and written business communication).
- Interpersonal skills (building rapport)
- Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
- Business acumen/ commercial astuteness
- Relationship management with OEM and other relevant stakeholders.
- Customer service management

**Personal Attributes**:

- Professional
- Highly results driven and orientated
- Highly self-motivated and constantly driven to achieve more.
- Highly resilient and able to maintain a positive outlook.
- Ethical
- Calm under pressure; able to keep emotions under control.
- An adapter; someone who can adapt their interpersonal style to suit different people or situations.
- A team player
- Reliable