IT Field Technician

The main purpose of this position is to configure, maintain and support various technical hardware and software systems.

**Key Responsibilities**:

- Remotely assist stores in North West area with Hardware and Software Technical Support
- In-Store Hardware & Software Support
- Weekend/Public Holiday Store IT Support
- Installation of IT in New Stores, Revamps and Closures
- Store Visits assessing IT equipment
- Management of IT Assets
- Projects: Hardware / Software Roll outs to North West area Stores
- Working independently managing IT Schedule
- Support Tickets for North West stores
- Monitoring & interacting on the communication on the WhatsApp Groups
- Reporting and administrative feedback.

**Qualifications**:

- Grade 12/matric
- ICDL certification, alternatively, MS Office Certification
- A+ Certification.

**Knowledge, Skills and Experience**:

- 3 years hands on I.T experience in especially hardware, servers and networks.
- Knowledge of POS systems would be an advantage
- Must have knowledge and experience of Network Installations
- Fluent in English and Afrikaans (written and verbal)
- Excellent communication skills
- A strong logical thinking and analytical ability
- Excellent planning, organizing and time management skills
- In possession of a valid driver’s license
- Must be able to work overtime according to overtime support roster; must be willing and flexible to work overtime on short notice
- Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
- Ability to multi-task and to deal with complexities, use initiative to solve problems
- Ability to work independently, as well as be a team player. ** Additional Requirements**
- National Diploma/BSc (Within any area of IT excl. technical certifications will be beneficial).
- N+ Certification (Server / Linux / Security +) will be beneficial.