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Head of Service

3 weeks ago

Midrand, South Africa HRInsync Full time

**Head of Service**

**About**

This global multinational works in the process automation space and provides manufacturing solutions to the food and beverage industry. The company offers growth opportunities for employees

**Responsibilities**
- Steer and coordinate the Service activities for SFT (Separation and Flow Technologies) together with Country Service Representative
- Coordinate the country service locations for SFT together with Country Service Representative
- Drive consistent, profitable growth in the Service business for SFT together with Country Service Representative
- Support the design, development and implementation of the Service Strategy with the
- Develop Strategy plan/s & execute for development in area of responsibility
- Actively monitor market and competition trends for SFT together with Country Service Representative
- Manage collaboration with relevant stakeholders
- Act as liaison between customers, production and distribution departments related to specific customer orders Country Service Representative
- Provide technical and non-technical customer support
- Keep aware of changing business needs
- Awareness of what the Business can deliver to the customer, including the latest products and capabilities
- The ability to use, understand and interpret the Business processes, policies and procedures and to ensure adherence
- Grow Service execution (field service), Service Projects, including spare parts sales & repairs
- Use Market Analysis and iBase to determine Share of Wallet and PAS

**Requirements**:

- At least 5 years leadership experience in one or more service related positions
- Broad work experience within management of a service organization
- Deep practical know-how of service process organization methods and tools
- Broad knowledge of theory and principles in service management
- Design and implementation of service strategies, resulting in improved overall profitability
- English (proficient)
- Good leadership sills
- Ability to network and build relationships
- Deep understanding of business
- Strong communicator, good net-worker
- Strongly innovative thinking and change competence
- Analytical capabilities, problem-solving skills

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- service related positions: 5 years (required)