Xm Manager

**Requirements**:

- Minimum of 5 years of market research/business analytics experience
- Hold a degree in economics, marketing, sociology, psychology, social science or related degree.
- Knowledge and experience across market research quantitative and qualitative domains
- Fluent in English (spoken and written)

**Technical Requirements**:

- Proficient with the technology needed for research operations as well as the ability to identify and assess new technologies which could add value to the business.
- Knowledge and understanding of core statistical techniques, metrics and approaches used in experience management measurement programmes and research.
- Sound knowledge and understanding of the features and products available on the Insights platform.

**Competencies**:

- Adept at translating client needs into an appropriate insight’s solution.
- Strong reporting and presentation skills
- Strong analytical skills
- Client-focused (strategy, insights, and service delivery)
- Strong problem solving
- Critical Thinking
- Decision Making
- Attention to detail and resourcefulness.
- People management
- Excellent communication skills
- Ability to work independently and to take initiative.
- Adept at building relationships and networks
- Planning and Organising
- Ability to work well under pressure and possess a high degree of tenacity.
- Conflict management
- Project Management

**ROLES AND RESPONSIBILITIES**:

- Ability to operationalize research techniques which deliver rich and deep insights into our customers.

**Team Leadership and Culture**:

- Facilitate their team environment with an open communication culture.
- Encourage curiosity and learning and living the company values.
- A team player, able to support internal and external stakeholders.
- Co-Develop learning and development plans for staff.

**Project Initiation / Proposal**
- Attend necessary briefings and scoping meetings.
- Provide the necessary input into best research approach, design and methodology, case studies & time spent for proposals/ other types of projects.
- Task allocation
- Assist with proposals and presentations.

**Research design & delivery**:

- Take conceptual work done in proposal phase and help delivery team to operationalise ask.
- Provide guidance to team when designing the questionnaire to ensure that it aligns with research design.
- Provides guidance and input into the preparation of visual and insightful reports with actionable way forward.
- Manage team capacity & select and brief delivery team.
- Ensure that team has resources required to successfully complete tasks.
- Ensure that project teams can adhere to agree upon timelines.
- Macro level monitoring of key project milestones to ensure client deadlines are met.
- Plan for efficiencies in reporting
- Client Onboarding:

- Assist AM in Articulating research/ methodological requirements.
- To oversee with the tech XM Manager the scope of new project work/surveys with the client.
- Team project allocation

**Project delivery / implementation**:

- Management of Research Projects:

- Management of capacity and resourcing across all projects
- Manage client escalations.
- Monitoring of key project milestones to ensure client delivery is met.
- Oversee the analysis of results and reporting.
- Guiding the team on priorities and managing and resolving conflicting priorities
- Data analysis:

- Ensure that QC measures are in place for all types of reporting.
- Assists the team prepare for client presentations.
- Ensure that efficiencies are in place and can be maintained.
- Contract Reviews
- Provides input on Analytics deliverables to client liaison stream.

**Research, Insights and Analytics Skills Transfer**:

- Mentoring, training, and guiding team on all parts of the research process and Insights Platform
- Sharing information from conferences, webinars, articles, industry papers, ESOMAR reports and other sources.
- Sharing “Best in Class” deliverables and practices with the team
- Keep up to date with the latest trends & enrol in Udemy learnings to grown knowledge base
- Complete Udemy training for professional growth (relevant to the XM field)
- Continuously share new learnings with the rest of the team in form of articles/ training courses/ conferences Ile necessary content where required.

**People Management**:

- Coordinate, lead, mentor and evaluate the performance of direct reports.
- Actively supports team to manage their teams:

- Continuous feedback on performance
- Keeping monthly metrics up-to-date and accurate
- Management of capacity and resourcing
- Career management and development of current resources
- Succession planning
- Disciplinary obligations

**Thought Leadership**:

- Keep up to date with the latest trends and guide the team on trends.
- Develop appropriate content where needed.
- Present webinars when needed.
- Facilitate training sessions where necessary.