Insurance Team Leader

4 days ago

Cape Town, South Africa Outworx Full time

The **Insurance Team Leader **will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.

**RESPONSIBILITIES**:

- Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
- Provide appropriate direction and dispute resolution for workplace problems
- Maintain service levels, key performance indicators and performance management
- Communicate & report accurate performance metrics to the respective department manager
- Always promote ‘Best Practice’
- Undertake required administration
- Monitoring of Agents through call listening and verifying of valid transfers.
- Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
- Respond appropriately to discipline issues and maintain behaviour.
- Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity

**REQUIREMENTS**:

- Grade 12 or NQF level 4 equivalent
- Literate in Microsoft Excel, PowerPoint, and Word
- Hands on experience with MS Office and MS Excel
- Attention to detail
- Excellent interpersonal skills
- **Expert knowledge of the Insurance industry within a call centre environment**

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Insurance Sales Team Leader

    2 weeks ago

    Cape Town, South Africa Callforce Outsourcing Specialists Full time

    Insurance Sales Team Leader Department : Sales (

  • Team Leader: Outsourced Recoveries

    3 days ago

    Cape Town, South Africa Santam Insurance Full time

    Overview This career opportunity is available at Legal Claims Solutions for the Team Leader: OR who will be based at Glacier Place. WHAT WILL YOU DO? The successful incumbent will be responsible for a team that manages, and monitors outsourced subrogated uninsured recovery claims arising primarily from motor vehicle accidents. This role will include...

  • Insurance Sales Team Leader

    5 days ago

    Cape Town, South Africa Callforce Direct Full time

    Insurance Sales Team Leader Department: Sales (Bank Insurance Campaign)Reports To: Operations ManagerLocation: Cape Town CBDJob Purpose:To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving...

  • Insurance Sales Team Leader

    2 weeks ago

    Cape Town, South Africa Callforce Outsourcing Specialists Full time

    Insurance Sales Team Leader Department : Sales (Bank Insurance Campaign) Reports To : Operations Manager Location : Cape Town CBD Job Purpose To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. Key Responsibilities...

  • Insurance Team Leader

    1 week ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town is looking for a Insurance Team Leader to join their growing department Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures,...

  • Insurance Sales Team Leader

    5 days ago

    Cape Town, South Africa Callforceoutsourcing Full time

    Creating purposeful careers as we build the future of contact centre solutions Department: Sales (Bank Insurance Campaign)Reports To: Operations ManagerLocation: Cape Town CBD Job Purpose: To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are...

  • Sales Team Leader

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Cape Town, Western Cape, South Africa Job Openings Sales Team Leader - Long Term Insurance Worksite Sales About the job Sales Team Leader - Long Term Insurance Worksite Sales Sales Team Leader in Long Term Insurance Worksite Sales Based in Claremont, Cape Town Tired of the same-old sales job? Ready to build something that actually makes a difference in...

  • Sales Team Leader: Coaching

    3 days ago

    Cape Town, South Africa Callforce Full time

    A leading contact center solutions provider in Cape Town is looking for a Team Leader to manage sales agents selling insurance products. You will be responsible for achieving sales targets, monitoring performance metrics, and providing coaching. Ideal candidates should possess excellent leadership and sales skills, with a focus on achieving compliance and...

  • Invest & Insure BDM Leader - Drive Sales & Team Growth

    4 days ago

    Cape Town, South Africa Spane4All Full time

    A leading financial services company in Cape Town is seeking a dynamic leader for the role of Business Development Manager Team Leader. In this role, you'll manage a high-performing team focused on driving sales in the Invest and Insure sectors. Candidates should have a strong track record in leadership and sales achievements, alongside relevant...

  • Senior Insurance Advisor

    2 weeks ago

    Cape Town, South Africa Breeze Insurance Full time

    **Job Title**: Senior Insurance Advisor (Remote for Ireland-Based Company) **Location**: Remote **Company**: Breeze Insurance **About Us**: Breeze Insurance is one of Ireland's most trusted and modern insurance intermediaries, offering a wide range of general, life, mortgage protection, and income protection insurance products. With offices in Dublin and...