Customer Services Agent

2 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:12045**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Customer Services Agent (108 Flexi)**

**A challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfil the roles of Call Centre Representatives**
**Your main responsibility would be to**:

- Answer all enquiries and requests from customers and stores accurately
- Achieve productivity and quality standards in the department
- Process all requests in line with operational procedures in the department
- Assist other internal stakeholders with customer queries
- Have a Matric Certificate
- Have 1 year proven Customer Services experience within a Call Centre Environment
- Previous experience within Customer services is essential
- Have a typing speed of 25 wpm.
- Be familiar with MS Office
- Have excellent communication skills, particularly in English
- Be highly customer focused
- Have outstanding listening skills
- Have a high degree of stress tolerance
- Have high energy levels
- Be able to work flexible hours.
- Reliable transport (public or private)
- Be available to work public holidays and weekends
- Must be available between 08h00 - 21h00 Monday - Sunday

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