Call Centre Agent

1 week ago

Mount Edgecombe, South Africa KURA SA Full time

**Purpose Of Job**

To contact customers and provide telecommunication services, to log complains.

**Key Responsibilities**
- Booking Smart Meter Appointments
- Log complaints (Dissatisfactions)
- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer
- Efficiently complete customer requests and provide accurate information, always ensuring the highest level of customer care is provided.
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Follow up on customer calls and provide feedback where necessary
- Maintain efficiency and productivity by meeting and exceeding daily targets and monthly targets
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Ensure data accuracy by following verification procedures such as repeating and confirming the necessary customer information (DPA)
- Accurate dispositioning of calls
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Maintains communication equipment by reporting problems
- Positive engagement with Team Leader and colleagues

**Education & Qualification**
- Minimum 6 months experience in a UK or Australian call centre customer services environment
- Experience in objection handling

**Skills, Knowledge & Capability**

**Essential**
- **Detail orientation**: You pay attention to detail in order to produce high quality output, no matter what the pressures
- **Flexibility**: You remain adaptable and flexible in the face of unfamiliar or changing situations
- **Enthusiasm**: You demonstrate passion and energy when communicating goals, beliefs, interests or ideas
- **Initiative**: You take independent action to make things happen and achieve goals
- Positive attitude to work
- Professional
- Presentable in appearance
- Ability to listen to understand
- Friendly and polite
- Approachable
- Self-driven

**Salary**: From R6,000.00 per month

Ability to commute/relocate:

- Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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