Hospitality Systems Consultant Installer

The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to them.

Responsible for documenting internal installation SOP’s and all project related documents

To ensure high quality customer service

To uphold adapt it micros values and procedures

To maintain customer success in all project implementations

Primary Responsibilities for the Role

Project Implementation
- Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc ).
- Hold telephonic meetings with Project Managers outside Johannesburg or communicate via electronic mail or MS Teams.
- Travel to clients’ sites.
- Install the assigned products to the requirements and satisfaction of the client and Management.
- If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as required.
- The HSC will ensure to the best of his/her ability that each project will be completed within schedule.
- Conduct project sign-off meetings with the clients, during which the sign-off documentation is completed.
- Liaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
- Complete all sign off documentation and time sheets before leaving site after project completion.
- The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.
- The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.
- Create a copy of each clients’ latest database and store it at the Adapt IT offices. All client databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
- Hand in all dockets with payment the next day to the administration department.
- Any major changes onsite to be communicated to the client in writing.
- Ensure a signed delivery note is completed on delivery of any system component.
- Train client, management & staff in accordance with published training standards.
- Produce training materials as required from time to time.
- To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros SA.
- To replace/repair/do changes to the best interest of the client and Micros SA.
- Present training courses to other Micros Consultants as required.
- Each HSC is required to support the products assigned to him/her.
- Each HSC may be required to work the 24hr help desk from time to time.
- All support calls are to be logged on the in-house call logging system when assigned to support duty.
- HSCs to maintain a test environment on their company assigned laptop/computer.
- Test and troubleshoot new versions prior to release.

Minimum Qualification and Experience Requirements
- Matric / Grade 12 / Equivalent
- Micros Product knowledge - Simphony, Res and E7
- Minimum 5 - 7 years management experience within Restaurant industry
- IT qualification i.e. A+/N+, CCNA or IT Diploma (will be an advantage)
- Micros System knowledge essential
- Must be available on 24 Hour standby from time to time
- Must be available for duty on the help desk from time to time
- Able to travel
- Valid driver’s license
- Reliable vehicle

Desired Skills and Qualities

Personal Attributes and Qualities
- Excellent communication skills, both oral and written
- Meticulous, with high attention to detail
- Great inter-personal skills
- Excellent problem-solving and Troubleshooting skills
- Excellent technical aptitude
- Team player
- Demonstrate ability to take initiative and carry our assigned tasks to completion
- Manage time, resources well and demonstrate good organisational skills
- Committed, motivated and able to achieve tasks in line with deadlines
- Able to prioritise importance tasks and adhere to deadlines
- Be proactive and customer focus