Clinical Negligence Claims Manager

**Job Introduction**:
Our Claims Managers are key to ensuring that any claims brought against our members are managed efficiently, with the best interests of our members and the member fund at heart.

You will support the provision of excellent claims handling services for members which is trusted and valued and provides fair treatment outcomes, by managing a case load of claims files and using expert knowledge and judgement to formulate strategies in order to advise and guide members on relevant processes, ensuring an excellent member service is provided.

**Role Responsibility**:

- Directly managing a caseload of claims through to resolution or the service of proceedings.
- Assessing the facts, law, apportionment issues, quantum and likely costs in order to devise and implement a case management and investigative strategy proportionate to the claim.
- Ensuring accurate claims estimates are set and kept up to date.
- Giving direction and input to to Claims Assistants when required.
- Resolution of any apportionment issues
- Obtaining additional documentary and factual evidence as required from the member(s) and other witnesses
- Drafting and serving the Letter of Response

Please see the role profile for further role responsibilities.

You will have experience handling medical negligence claims in either the Insurance or Legal world. However, what really is important is that we want you to be as dedicated and passionate about representing our Members as we are. We need more great people to join our existing team who put our Members at the heart of everything we do.

Medical Protection is an international organisation which handles every type of medical and dental negligence claim and we can offer you a mix of some of the most stimulating work you will encounter in your career. We want to develop you and we will work with you take your career to another level. If you are as ambitious and determined as we are and you want to be inspired by and empowered in your work, then you are the right person to work with us.

Due to the current COVID pandemic our colleagues are working remotely, this role is attached to our Pretoria office and there will be a requirement to return to this office in the future which will be discussed further.

**Package Description**:

- 21 days leave plus 12 bank holiday days
- Private Medical allowance
- 12% company pension contribution (3% from the individual)
- Performance related bonus up to 15% (for permanent roles)

**About the Company**:
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society

**Attached documents**:

- Claims Manager Role Profile - V1.docx