Automotive Technician Luxury

Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
- Establish parts required for service/repair to be performed and ensured correct parts are ordered
- Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work
- Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
- Adhere to laid down workshop policies and procedures

and specifications in the most productive way.

Specific Role Responsibilities

Workshop Productivity:

- Responsible for attaining OEM servicing times
- Responsible for indicating possible future vehicle faults and servicing requirements
- Responsible for noting and reporting on all components, material and consumables
- Responsible for interpreting and implementing technical skill
- Responsible for the testing of vehicles
- Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs
- Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
- Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

Customer Service:

- Analyse accurately customers’ needs and action accordingly
- Maintain a fix right first-time policy by ensuring quality workmanship
- Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety
- Establish authorization for extra work
- Ensure all work carried out to OEM safety standards
- Ensure maximum use of servicing knowledge and skill to achieve effective and safe service
- Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
- Protect customers vehicles with covers and dust sheets and safeguard their contents
- Improve and maintain customer service index percentages to agreed standards
- Monitor come backs - feedback from quality controller/foreman and customer satisfaction reports

Cost Control:

- Ensure all hours and material usage are accurately recorded
- Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair
- Minimize wastage of all materials, oils and fluids

Product Knowledge and training:

- Attend all training identified by management to ensure a high product knowledge skill level
- Maintain and develop the skill level on all diagnostic equipment
- Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Qualifications and Experience
- Matric - Math’s and Physical Science
- N2 - Engineering Science, Technical Drawing, Motor Trade Theory
- A minimum of 3 years Technician/Motor Industry experience is essential
- Technician Qualification/ Trade Certificate
- Clear Criminal Record
- Luxury vehicle experience highly preferable
- A Valid Driver’s License

Skills and Personal Attributes
- Integrity
- Team Work
- Follow through skills
- Self-driven and resilient
- Ability to cope with pressure
- Interpersonal skills (emotional maturity / cross functional collaboration)