Senior Clerk: Persal and Electronics

1 week ago

Centurion, South Africa AVBOB Full time

Sorting of daily Persal and Electronics correspondence.
- Provide training and assistance to subordinates.
- Handling of telephonic and written queries and assisting with Complaints investigations.
- Capturing and processing of daily correspondence and discrepancy reports.
- Attending to the daily discrepancy reports in accordance with the proses as stipulated in the procedure manual.
- Refund requests received from facilities, policy holders.
- Controlling the exchange of flies between Q-Link and our Production System.
- Reconciliation of deductions made by the facilities.
- Unreconciled amounts.
- Un-allocated amounts should be attended to on a daily and monthly basis.
- Monitor the scheduling of program as stipulated on the ICT schedule.
- Attend to the transactions on the 1st Provisional Lapse Run Report.
- Provisional and final lapses work sheet under V/Drive.
- Maintain effective personnel administration and render training and support.
- Assist with the Performance Appraisal of subordinates.
- Compile monthly stats report of the post/ correspondence that was worked on throughout the month.
- Maintain a high standard of communication across all levels and Departments internally and externally
- Grade 12
- 2 - 3 Years’ relevant experience (Long Term Insurance experience will be an advantage).
- Good communication skills.
- Computer literate (MS Office and MS Excel).
- Good interpersonal skills.
- Be accurate and figure orientated (compile reconciliations).
- Be client friendly and service orientated.

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