Customer Success Manager

2 weeks ago

Cape Town, South Africa Competitor Monitor Full time

**Customer Success Manager - Remote**

**About Competitor Monitor**

Competitor Monitor is a UK-based e-commerce intelligence company helping leading brands and retail chains manage pricing, maintain customer loyalty, and monitor online reputation. Our global team monitors millions of data points daily, delivering insights through our intelligent software platform.

**The Role**

**Key Responsibilities**
- Build and maintain strong client relationships through regular online meetings and communication
- Onboard new customers and train users on the platform and best practices
- Conduct product demonstrations via screen sharing
- Handle client enquiries from automated daily reports
- Coordinate with technical support to resolve client issues
- Drive customer satisfaction, retention, and increased platform usage

**Essential Qualities & Skills**

**Personal Attributes**:

- Outgoing with strong conversational skills
- Excellent written and verbal English communication
- Strong listener who takes clear notes and creates action summaries
- Well-organized with proactive planning abilities
- Naturally helpful, polite, and client-focused
- Reliable and detail-oriented with established processes
- Takes pride in workload management

**Technical Skills**:

- Comfortable with day-to-day technology use
- Understanding of e-commerce and online business operations
- Fast, stable home internet connection (essential for remote work)
- Available to work 5 days per week, 7.5 hours per day during UK business hours

**Previous Experience**:

- Customer service experience required
- Account management experience desirable
- Knowledge of e-commerce technology and automated data collection desirable

**Education**

Strong education/training record required. We value diverse backgrounds and encourage you to explain how your studies have shaped your career direction in your covering letter.

**What We Offer**
- Comprehensive induction and training program
- 37.5 hour working week with flexible start/finish times (negotiable)
- Monthly salary: R27,000
- Opportunity to develop skills in e-commerce and tech industry
- Small, friendly team environment
- Annual leave

**How to Apply**

Send your CV/Resume and covering letter addressing:

- What you can bring to the role (experience, skills, or passion)
- What drives you and what you enjoy most in a role
- Why Competitor Monitor appeals to you
- Achievements or skills you're particularly proud of
- What motivates you professionally and personally

**Note**: The covering letter is highly valued in our selection process, so make it count

Pay: R27 000,00 per month

Work Location: In person

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