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**Purpose of the Role**
The primary function of a Credit Controller is monitoring and managing the credit extended to existing debtors and deciding whether to allow credit to a new debtor - ultimately managing all money owed to your business. This role is responsible for the day-to-day collection of outstanding invoices and resolving account queries with the relevant departments.
**Key Performance Areas**
- There should be a close liaison between the credit controller and the sales department so that credit issues are resolved smoothly and timeously.
- Conduct credit checks on new customers.
- Meet cash, forecast & debtor day targets set by BW Handling.
- Regularly making customer site visits to ensure all relevant debts are managed, as necessary.
- Maintain working customer relationships.
- Monitoring of debtors age analysis, including cash accounts.
- Send out monthly customer statements.
- Managing customer profiles on SAP and associated risk management.
- If any customers stop paying or pay late then it is your responsibility to advise the customer of the consequences of non-payment i.e., stop supplies, submitting details to credit bureau, interest charges, issue final notice and start possible legal action, you will have to report to your higher management about the strategies to make sure you can recover what you can
- Perform recons on complex accounts.
- Other duties as delegated from time to time by the National Credit Manager and/or Finance Exec or any other person designated in their absence.
- Maintain a safe working environment (according to safety policy and procedures).
- Achieve individual Balanced Scorecard and KPIs.
- Effective self-management and performance ownership.
**Qualification, Experience and Competencies**
Minimum Qualification
- Grade 12,
- Do you have a Credit Management qualification or studying towards it?
Minimum Experience
- 5 - 8 years credit management experience.
Competencies
- Proficient on SAP (R/3)
- Strong Excel knowledge (Intermediate/Advanced MS Excel skills).
- Good communication and problem-solving skills.
- Deadline and task driven.
- Good interpersonal skills for dealing with difficult customers.
- Strong administration skills for managing and tracking paperwork.
