Assistant Host Manager

Assistant Host Manager
(16294)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**:
An Assistant Host Manager is expected to have a smart and neat appearance, which reflects the high standards of One&Only Resorts. The Assistant Host Manager is also expected to have a critical eye for details in terms of cleanliness, hygiene, and service. Knows how to manage and motivate a team of Hosts. As a teacher, the Assistant Host Manager also protects and ensures the service know-how.

Their interpersonal abilities make them an exceptional point of contact with every guest, to ensure their stay is as seamless and memorable as possible. At the same time, their analytical minds and composed character allow them to be the primary line of defense to prevent and solve any possible complaints. A meticulous planning and strategy are fundamental to succeed in achieving all financial and operational goals set throughout the year. Their instinctive leadership empowers them to coordinate and orchestrate the operation with an efficient yet luxurious approach.

**Key Duties and Responsibilities**:
**Development**
- Maintain polite and professional interpersonal relationship with both colleagues and guests
- Demonstrate ability to communicate effectively
- Provide training and develop for employees reservation and sales techniques, company policy and procedures
- Prepare and organize pre-shift briefings for Host Supervisors/Team Leaders and Hosts
- Conduct/Lead operational and departmental meetings (as needed)
- Manage the team to attract, retain and motivate, develop, empower, coach and council, conduct performance reviews, resolve problems, and provide open communication discipline
- Proactively participates in own development and team development
- Compile a monthly training plan for the Host Team
- Provide up-date information on Memo and Training Board
- Closely monitors training records and ensures that training is performed in accordance with standard
- Create, update, and adhere to departmental SOPs and Checklists

**Product**
- Always represent and promote One&Only Resorts and to the best of his/her abilities
- Adhere of company ethics & antibribery policies
- Understand, instill, and live the Company Philosophy
- Ensure compliance with all brand standards, OO markers, quality standards, and SOP
- Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
- Maintain intra-departmental relations and communication to achieve synergy within the department and the One&Only daily operation
- Knowledgeable about the facilities and services provided by the sister-hotels of the One&Only Resorts Group
- Demonstrate an ability to maintain confidentiality and privacy

**Operations**
- Showing a personal interest for each of our guests and an authentic goal of being there in any moment
- Ensures that all guest-access-areas within the assigned sections are always kept clean and tidy (i.e., rooms, corridors, room entrances and terraces)
- Ensure housekeeping services are performed within timeframes requested by guests
- Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property and offsite)
- Uses suggestive selling techniques to sell rooms and to promote other services of the resort
- Knows the location and types of available rooms as well as the activities and services of the property
- Become well versed on the guest folios to better discuss and resolve any guest questions or concerns
- Fully trained on the usage of all the necessary operational system such as (Opera, Alice, POS, SAGA)
- Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, etc.)
- Monitor different type of communication processes and provide structured, consistent, sup