Client Service Consultant
2 weeks ago
The overall purpose of the role
The incumbent is responsible for providing excellent client services to a portfolio of clients by efficiently managing human capital queries, any claims and all other medical scheme, gap and medical insurance related queries. Key Responsibilities
Provide an effective and efficient administrative channel between clients and service providers.
Must demonstrate a good understanding of all medical scheme options and benefits, primary care insurance, gap cover and loyalty programs.
Must provide, multiple query resolutions, ability to communicate in both written and a verbal professional manner.
Manage escalated admin and other requirements from service providers for clients.
Assists with call centre in-bound and out-bound client calls.
Provide timeous feedback and resolution.
Keep ongoing records on internal CRM systems.
Broker Tools experience will be advantageous.
Frequent follow up with clients. Qualification and Experience
- Regulatory Examination RE5 is a requirement
- Degree or Diploma (NQF level 5)
- Full Accreditation with the Council for Medical Schemes is advantageous
- 2 - 3 years’ experience in a similar healthcare claims and queries environment is required Knowledge and Skills
Knowledge of industry regulations e.g., POPI and TCF
Experience in managing customer relationships
Experience in handling customer complaints
Strong knowledge of medical scheme product and processes.
Strong knowledge of Internal and external processes including service level commitments. Knowledge and Skills (continues)
- Knowledge of relevant escalation channels.
- Knowledge in managing and co-ordinating escalations from HR and other stakeholders.
- Experience in managing customer relationships
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Brokertools experience advantageous Core Competencies (standard across Sanlam Group)
- Cultivates Innovation by creating new and better ways for the organisation to be successful.
- Client Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Resilience - Rebounding from setbacks and adversity when facing difficult situations. Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities
-
Client Service Consultant
3 days ago
Bellville, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
-
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as...
-
Claims Service Consultant
5 days ago
Bellville, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
-
Senior Benefit Consultant — Client Portfolio Lead
14 hours ago
Bellville, South Africa Sanlam Limited Full timeA prominent financial services group based in Bellville is seeking a consultant to manage client portfolios effectively, demonstrating technical excellence and client-centricity. Responsibilities include consulting to trustees and management committees, coordinating internal departments, and ensuring compliance with regulations. The ideal candidate will have...
-
Service Consultant
3 weeks ago
Bellville, South Africa Santam Insurance Full timeStay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging...
-
Bellville, South Africa Sanlam Limited Full timeLocation: Tygervalley, Western Cape, ZA Job purpose The Client Service Consultant Operations: Indexing will contribute to the high standard of quality by efficiently verifying and allocating various instructions to the different teams, received by Glacier. Key outcomes Verifying of instructions received in our various mailboxes, accurately verifying and...
-
Claims Service Consultant X5
1 week ago
Bellville, South Africa Santam Full timeOPPORTUNITY Santam’s Claims department has a position available for a Claims Service Consultant (Non-Motor) based in Bellville. WHAT WILL YOU DO The Claims Service Consultant (CSC) for Field Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel WHAT...
-
Client Service Ops Associate – Indexing
1 week ago
Bellville, South Africa Sanlam Limited Full timeA major financial services provider in South Africa seeks a Client Service Consultant Operations: Indexing to enhance service quality. The role will involve verifying instructions, indexing documents, and rectifying communication issues. Candidates should have Matric and at least a year of experience in finance, along with strong communication skills in...
-
Client Services Administrator
5 days ago
Bellville, South Africa Helderberg Personnel Full timeA rapidly growing and dynamic company in Bellville requires the services of a Client Services Administrator who will provide client support services in an accurate and timely fashion to their external and internal clients and to maintain a high level of professionalism and competence in every client interaction. administrator|client service...
-
Client Services Administrator
3 weeks ago
Bellville, South Africa Helderberg Personnel Full timeClient Services Administrator Reference: SW -AM-1 A rapidly growing and dynamic company in Bellville requires the services of a Client Services Administrator who will provide client support services in an accurate and timely fashion to their external and internal clients and to maintain a high level of professionalism and competence in every client...
