Technician Level 3

The **Coffee Importers and Roasters Organisation (CIRO) **is a true coffee emporium. As the preferred one-stop solution, **CIRO **offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO **is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering

An exciting opportunity exists for a **Technician Level 3, Road **at **CIRO **in the **Free State**

**Line Manager**: Technical Manager

**Job Specification**:
**Key Performance Areas**:

- Repair Faulty Equipment
- Fault Finding - Intermediate to Advanced - mechanical, electrical, hydraulic & software-related
- Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable
- Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
- Install Beverage Equipment & Test with Product before leaving Customer
- Upliftment of Equipment
- Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
- Inform Field Service Coordinator or Technical Support Manager of updates or returns
- Escalate any problems regarding wrong address, site not ready, no product to Team Supervisor
immediately
- Phone for assistance from Internal Specialists when struggling to complete repairs / installations.
- First time repair of equipment
- Preventative checks & repair on equipment

**General**:

- Required to do tool checks & where applicable (Responsible for “lost” tools)
- Perform any other tasks as instructed by Technical Manager
- Operational assistance and guidance to customers on equipment
- Groomed well and vehicle kept clean and neat to meet professional image for the business
- Promote company ethics and values at all times
- Announcing yourself to the management of establishment with explanation for purpose of visit
- Work overtime / Standby as required from time to time
- Stick to route planned
- Extensive traveling within the Free State area

**Technical Duties**:

- Stripping, descaling & cleaning of spares (taps, boilers, etc)
- Reassembling of spares & selected equipment
- Perform Pre-delivery inspections on equipment
- Repair Faulty Equipment with mínimal input from Technician level 4 & upward
- Fault Finding - Intermediate to Advanced, Mechanical & electrical
- Program Machine parameters
- Program machine settings
- Calibrate machines
- Perform basic software upgrades on equipment
- Testing end product by tasting

**Administrative Duties**:

- Fill in Consumption sheets with Part Description & Code
- Complete & hand in R-Calls (Repeat calls)
- Complete & hand in Time Sheets
- Complete & hand in Tool Checks
- Complete Overtime Sheets
- Complete Leave Applications
- Keep Equipment Manuals / Files up to date

**S.H.E. Responsibilities**:

- Keep own work area clean, neat & safe at all times
- Keep Work Bench, Floor Space & Shelving uncluttered & safe
- Wear relevant protective clothing
- Only use tools trained on & signed off by the Workshop Supervisor
- Consider the possible Risks of the activity’s in the warehouse
- Familiarize themselves with emergency procedures & exit points
- Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques and dangerous chemicals
- Responsible to correct & report fellow employees when in breach of rules

**Qualifications and Experience**:

- Matric essential - Grade 12
- Electrician qualification - Advantageous
- Certification in relevant required coffee equipment - advantageous
- Advanced Coffee Course Certificate - advantageous
- Must have previous working experience on coffee machines and or vending machines
- Code 10 Drivers
- Minimum 2 years driving experience

**Knowledge Required**:

- Basic Coffee knowledge
- Basic knowledge of Coffee extraction through equipment variants
- Technical service and repair experience Intermediate Electrical 220v/380v Knowledge
- Intermediate to Advanced understanding of Multimeter

**Additional Responsibilities**
- Time management
- Responsible for spares and tools
- Promote company ethics and values at all
- Full Responsibility of own Quality of Workmanship
- Be cost-conscious when selecting replacement spares during repairs