Student Support Supervisor

1 day ago

Century City, South Africa Educor Full time

Company Description
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, City Varsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.

Job Description**
Student Support Supervisor (JB1579)**
**Century City**
**Market Related**

**MAIN PURPOSE OF JOB**:
To maintain customer satisfaction, service delivery and student retention through effective management of the Student Support and Student Services Department and related sub-departments.

**REQUIREMENTS OF THE JOB**:
Grade 12
Tertiary qualification
Excellent people supervisory qualification or relevant working experience
Excellent communication skills
PC skills, MS office proficient
Professional and confident telephone manner
Excellent organisation, negotiation and admin skills
Ability to research and compile business cases
Experience in call center technologies

**KEY PERFORMANCE AREAS**:
Manage team leaders and student advisor
Recruitment and training
Weekly, monthly reports for Operations Manager
Operational planning and execution in contact centre
Strategic forecasting and re-reengineering of department to enhance service excellence
Contact centre/department and client data analysis
Ensuring that service levels are achieved and enhanced with clients and service providers
Performance management
Regular staff meetings
Ensuring agent motivation and alignment to business protocols, vision and mission
Oversight and day to day management of staff within department
MIS reporting
Management, development and leadership of staff
Management of policies and procedures
Operational planning and reporting
Management of department payroll and spend
Adhoc duties

Qualifications**
REQUIREMENTS OF THE JOB**:
Grade 12
Tertiary qualification
Excellent people supervisory qualification or relevant working experience
Excellent communication skills
PC skills, MS office proficient
Professional and confident telephone manner
Excellent organisation, negotiation and admin skills
Ability to research and compile business cases
Experience in call center technologies

  • Customer Care/student Journey Officers

    7 days ago

    Century City, South Africa Educor Full time

    **Customer Care/Student Journey Officers (JB3148)**: Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3148)** **Century City** **Market related** Effective response to student queries within 24hours of receipt Communicate the information and/or solution to the student for each concern/query raised in...

  • Student Journey Officer/customer Service Consultant

    1 day ago

    Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...

  • Ticketing Supervisor

    2 weeks ago

    Century City, South Africa Call Centre Staffing Full time

    Our client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners. The Ticketing Supervisor is responsible for...

  • Floor Supervisor

    3 days ago

    Century City, South Africa The Foschini Group Full time

    **Job ID**:13754**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:TFG Sports Division**Province**:Western Cape**Location**:Cape Town West**Suburb**:Century City (Milnerton)Position Description: Are you passionate about our brands and would like to join a leading retailer? As a Floor Supervisor you will support...

  • Call Centre Ticketing Supervisor

    2 weeks ago

    Century City, South Africa Call Centre Staffing Full time

    Western Cape, Century City - R20 000 Our client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners. The...

  • Junior Audit Assistant

    1 day ago

    Century City, South Africa Forvis Mazars Full time

    The Forvis Mazars in South Africa Junior Audit Assistant programme offers Accounting students the opportunity to gain entry to and experience in the auditing environment, allowing them the prospect of starting their journey towards developing into an accounting professional and/or Chartered Accountant. The purpose of the role is to form part of the audit...

  • Junior Audit Assistant

    3 days ago

    Century City, Western Cape, South Africa Forvis Mazars Full time R104 000 - R150 000 per year

    Job DescriptionThe Forvis Mazars in South Africa Junior Audit Assistant programme offers Accounting students the opportunity to gain entry to and experience in the auditing environment, allowing them the prospect of starting their journey towards developing into an accounting professional and/or Chartered Accountant. The purpose of the role is to form part...

  • Academic Administrator

    2 weeks ago

    Century City, South Africa Educor Full time

    **Academic Administrator (JB2731)**: Century City, Cape Town, Western Cape - Education - Academic Administrator (JB2731) Century City, Cape Town Market Related The Academic Administrator is responsible for all academic administration to ensure a seamless student value chain from registration and enrolment through to certification. This portfolio is in...

  • Programme Administrator

    1 week ago

    Century City, South Africa Educor Full time

    **Programme Administrator ( Nated) JB3137**: Century City, Cape Town, Western Cape - Education - Programme Administrator ( Nated) JB3137 Century City, Cape Town Market Related The Programme Administrator is responsible for all the administrative tasks associated with the NATED programmes that are offered at the campus. Aligned to policies and procedures, the...

  • Cook

    1 week ago

    Century City, South Africa Tsebo Group Full time

    **About Us**: We are recruiting a Cook to join our team, in this role you will under direct supervision, performs general cooking duties using standardizes recipes and performs other preparation and sanitation duties as required. Washes, peels and trims ingredients and assists head chef. As the leading integrated facilities solutions provider in Africa and...