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Job Title: Receptionist

Reports to : Front office Duty Manager / Front office Manager

**GENERAL**
- Teamwork and communication are vital.
- By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.
- The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
- Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.
- Ensure smooth flow of information to other departments and ensure guest’s requests are met.

Duties & Responsibilities
- Maintain checklists for tasks that need to be completed throughout the day
- Handle luggage for arrivals and departures; delivering and collecting from guests’ rooms. Store luggage in luggage room.
- Room checks upon departure (in case adaptors etc. have been left behind by guests).
- Escort guests to rooms or general areas where requested or assistance may be needed.
- Assisting with lost & found items and recording them or returning to guest.
- Pick guests up with golf carts to drop off at reception and returning them upon checkout.
- Assist with towel service and welcome drinks.
- Assist FOM/DM with stock count.
- Rooming guests between departments.
- Ensure Cleanliness of equipment & luggage room.

Skills & Requirements
- Communication
- Multitasking
- Organization

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Bela-Bela, Limpopo: Reliably commute or willing to relocate with an employer-provided relocation package (required)