Claims Non Motor Advisor

1 week ago

Midrand, South Africa Sanlam Full time

**Who are we?**
- Minimum Qualification Required
- Grade 12/Standard 10/NQF4

**What will make you successful in this role?**

**Minimum Experience**
- At least 1 year experience in a short-term insurance industry
- Previous call center experience with an above average performance track record

**Deliverables include, but will not be limited to**
- Capture/Register claims on systems
- Handle administration and follow ups concerning claims.
- Liaise with clients, service providers & assessors.
- Handle and resolve queries from clients/service providers.
- Validate claims within turnaround time.
- Handling and resolving queries and problems from clients and service providers.
- Payment of claims and invoices from service providers within specific turnaround times
- Conduct all the above to the required performance and quality standards that are in place.

**Competencies Required**
- Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)
- Self disciplined and self motivated
- Problem solving/initiative
- Negotiating
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling attitude

**Knowledge and Skills**
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation

**Personal Attributes**
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
- Drives results - Contributing dependently

**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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