Clerk - Umsuka

The above position is vacant at **Umsuka Wemali Finance (Midrand)**,** reporting to the Compliance & Performance Manager.

The overall purpose of this position is to perform customer service to the Umsuka In Bound Contact Centre

**Minimum Requirements**:

- Minimum Matric Certificate
- At least 1 years’ experience and full knowledge of loan sales and processing
- Experience in client services is essential
- Proficiency in MS Word and especially MS Excel is essential
- Problem-solving
- Reliable and trustworthy
- Must be a team player and adapt to change easily
- Strong administration and organizational skills
- Numeric accuracy and ability to work methodically.
- Computer literacy is essential

***Key Performance Areas: (not totally inclusive)**:

- Resolving customer queries.
- Respond to incoming _calls _from the _customers_, answer questions and inquiries.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Respond to the of customers and provide personalized service.
- Provide information on the company's products or services and generate interest in the offer.

**Other personality attributes**:

- Must be pro-active and innovative
- Ability to work under pressure and meet strict deadlines
- Ability to work without supervision
- Strong interpersonal and communication skills
- Strong administration skills
- Ability to liaise professionally with clients and personnel at all levels

**Core Competencies**:

- Teamwork
- Customer focus.
- Communication skills
- Self-development

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._