Merchandise Administrator @home Furniture

**Job ID**:15488**Position Type**:Full-Time**Job Function**:Administration / Support**Workplace Type**:Head Office**Division**:TFG Home Division**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**The opportunity**:
**Responsibilities**:
**Sample Control**
- Co-ordinate QA and Final Approved Keep Samples
- Co-ordinate the receiving of range samples
- Quality and delivery of each sourced sample (flights/shipping information required)
- Management of the critical path on the Sample lifecycle
- Maintain and keep track of samples within sample room
- Tracking and management of samples between the various trading accounts (Furn)
- Keep track of the value sitting within the sample account (Furn)
- Follow up and co-ordinate with Buyer, Suppliers, QA, Marketing, VM
- Ensuring timeous approval of samples by QA and results shared with suppliers
- Prepare and management of the Sample Sale

**Administration**
- Preparation of samples and relevant documents required for strategy, category workshops, range reviews, Merch/Marketing meetings and product shoots.
- Ensure buy sheets are captured on PMM (HMS Product Create) and style detail shared with planners
- Update and maintain the buy sheets and power point document.
- Ensure that all product information like warranty, product attributes, etc are customer facing and captured accurately on the system
- Order placement (On time and Accurate) and ensure supplier acknowledgement
- Order amendments and Cancellations updated on the system
- Order delivery dates follow up and liaising with suppliers, shipping, DC, Planner and QA
- Late delivery amendments or penalties applied to orders
- Overseas costings calculated and relevant FEC requirements secured
- Liaise with Shipping Department to keep track of Import orders and ensure relevant admin is completed.
- Liaise with offshore factories and buying agents to ensure a smooth shipment process.
- Ownership for supplier queries on pricing tickets and kimbals
- Where applicable like when we do a re-price to ensure that tickets are ordered in time.
- Ensure accurate product information on kimbals and pricing tickets
- Order follow ups for local and import suppliers including shipping/flight information
- Data integrity ensured throughout the supply chain and relevant systems kept up to date
- Clear and concise minutes taken in meetings
- Meet service level agreement with the business
- Check Omni product for newness, assign information and attributes to be pushed through to the website.
- Ensure swatches are ordered and received from suppliers and delivered to stores (Furn)
- Authorisation of ASN’s
- Authorisation of shipments on LIMA

**Supply Chain**
- Transparent Relationships with suppliers and internal stakeholders
- Maintain a collaborative culture of mutual respect with suppliers and other stakeholders
- Ensure critical path in supply chain is adhered to within expected SLA
- Escalate anything out of SLA to relevant buyer or planner
- Co-ordinate and follow up on supplier on boarding documents.
- Ensure correct supplier data loaded onto the system
- Obtain quality assessment inspection reports on Furniture samples.
- Management of LOA’s

**Store support (Physical Stores and Online)**
- Relevant store queries dealt with and referred to appropriate individuals.
- Follow up on Call Centre Queries being customer obsessed
- Homeware: Investigate product related queries and revert to Call Centre.
- Furniture: Investigate delivery of product, execute replacement of the product or where relevant refunds need to be executed.
- Guide Call Centre on standard resolution based on consistent queries
- Tracking of deliveries to be checked with OTD, DC and/or delivery partners but the primary responsibilities sit with the Customer Care Call Centre.
- Customer Service Furniture (100%) vs. Homeware (25%) of time.
- Close the loop on product related queries by fixing product information to ensure future escalations are reduced.
- Investigate Promo/ Vouchers codes or queries and based on the outcome request and get approval for a new promo codes to be used by the customer.
- Access the Customer Query mailing list (RM’s) and take ownership for the resolution of the queries. Challenge in terms of assignment.
- Update the RM system with the resolution

**Website Maintenance and Administration**
- Website maintenance to ensure that product are loaded and available on the website
- Ensure that all product that are in stock are listed and visible to shop on the website
- Ensure that discontinued or unavailable items are delisted from the website
- Ensure accuracy and consistency of product descriptions, prices and attributes.
- Linking of images to the styles loaded on the website
- Ensure styles are linked to the correct categories on the website to ensure a consistent customer experience
- Ensure any technical issues experienced are reported as per the agreed upon process
- Recommend improvement