Kyc Agent: Sunbet

The KYC Agent will be responsible for reviewing documentation of new customer accounts, evaluating high-risk accounts and flagging it to relevant parties with the aim of safeguarding the company and its clients against fraudulent activity in line with FICA, PEP and POPI regulatory standards.

**Qualifications**
- Grade 12

**Experience**
- 2-3 years’ experience in a financial environment dealing with FICA & PEP processes

**Skills & Knowledge**
- Collecting Information (sourcing, checking, documenting)
- Analysing
- Focusing on goals and persistence
- Assuring Quality
- Following Procedures
- Managing Risk
- Managing Deadlines
- Managing customer & stakeholder relationships
- Demonstrating Integrity
- Administration skills (filing & record keeping)
- Verbal & written communication skills
- Knowledge of Legislation and Regulations around the sports betting industry
- Working knowledge of Bede & BOP systems

**Key Performance Areas**
- Maintain an up-to-date knowledge on FICA, PEP and POPI principles and regulations
- Adhere to FICA, PEP, POPI regulations when verifying and processing information
- Identify outstanding FICA requirements and proactively request these documents from punters
- Follow-up on outstanding documents from punters
- Verify all documents and information are captured on a Bede and BOP systems to allow for seamless onboarding of customers
- Update customer information on a regular basis and when changes occur
- Process customer information and documentation with confidentiality
- Conclude on verification processes within stipulated timelines so as to support customer loyalty and retention
- File and update all relevant information both electronically and manually for ease of accessibility to relevant parties
- Provide guidance to the contact centre and relevant stakeholders on processing requirements
- Handle processing queries on a daily basis and escalate relevant queries to management
- Validate data on various systems to ensure correctness, completeness and consistency
- Notify management on system/tool issues to support speedy resolution
- Prepare and arrange necessary documentation for the ease of audit procedures within practice area
- Maintain a good working relationship with all operational departments

**Equity**
- Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement