Head of Installation Services

1 week ago

Randburg, South Africa Tracker South Africa Full time

**Position Summary**:
**Industry**:IT & Internet
- **Job category**:Operations Management**Location**:Randburg
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**:
Tracker requires the services of a talented and experienced Head: Installations Services to focus on developing, implementing and reviewing the installations services strategy in order to ensure that the approved strategic objectives are achieved for the Tracker business within the stipulated timeframes. The successful incumbent will create and drive a product installation and logistics strategy that speaks to the evolving services of the Tracker business coupled with providing sufficient operational capacity to process business volumes and meet and exceed the required customer service delivery standards of Tracker

**Job description**:
**Key roles and responsibilities**:
**Strategy Formulation**
- Responsible for the creation of installation strategy to guide the Installations Services department as determined by the strategic objectives.
- Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Installations Services.
- Ensure alignment of the strategic goals for the Installations Services department with the Tracker business Stakeholders.

**Operational Services Delivery**
- Responsible for delivering a high quality and cost-effective installations and logistics service which is measured and monitored according to quality and performance standards.
- Responsible for designing processes and systems to deal with all risk events in an efficient and professional manner and measuring and monitoring these according to quality and performance standards.
- Establish quality and performance standards for the Installations Services department and ensure adherence to them continuously.
- Anticipate and respond to product changes or issues that may arise.
- Define appropriate reporting and information that will assist the department in achieving its objectives
- Responsible for the development, measurement and monitoring of installation and logistics performance and quality.
- Assume responsibility for the setting of service standards applicable to the Installations Services department that foster a customer centric environment.
- Define appropriate reporting and information that will assist the department in achieving its objectives

**Stakeholder Engagement**
- Responsible for managing senior level relationships directly to ensure mutually beneficial working conditions across Tracker’s executive functions.
- Successfully navigate the complexities of changing conditions as they relate to key partners
- Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
- Identify appropriate installation partners to ensure operational deployment of Tracker’s technology to deliver market leading installation practices and recovery rate.
- Liaise with recoveries team and provide intelligent data on product performance and communicate this to the engineering and product development teams to improve processes.
- Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all department in the achievement of their strategic objectives.

**Financial Management**
- Cultivate financial management practices across the department geared towards optimising the effective use of assets and minimising cost.
- Responsible for continuously scanning the environment for potential opportunities to grow the Tracker business in line with stakeholder expectations
- Prepare a complete and optimised budget for the Product installation department that enables the achievement of the strategy.
- Responsible for the successful achievement of all financial targets and goals for the Product installation department as set out in the approved budget.
- Ensure adherence to the financial authorities contained in the current Delegation of Authority document.
- Directing installation practices to ensure alignment with Tracker’s cost management framework (customer service, parts, admin and finance)

**People Management**
- Responsible for the implementation of strategic targets, performance management, and the cascading of performance objectives in order to drive operational success.
- Responsible for the development of all staff within the Installations Services department.
- Responsible for setting an example for all staff by living the values and the culture of Tracker.
- Maintain a continuous focus on improving overall productivity and performance throughout the Installations Services department.
- Responsible for setting efficient performance management standards in line with Tracker’s performance management framework.
- Responsible for creating an environment where staff are developed,

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