IVA Advisor/debt Review

2 weeks ago


Umhlanga, South Africa TCH Group SA Full time

**Duties required**:

- To successfully complete income and expenditure reviews to determine customers affordability (Basically calculating all expenses VS the income received to determine if the customer can afford their IVA)
- Reviewing additional income or change in circumstances of the customer - Completing reviews
- Offering customer support on calls - Contacting customers to discuss the outcome of the review (Point 1)

**Responsibilities**:

- Ensuring our customers are receiving a high standard of customer service
- To ensure you are implementing, living, and believing in our ‘Key Values’
- To maintain a high standard of quality within your work
- Demonstrating excellent customer service by providing an empathetic balanced approach, fact finding to fully understand the customers situation, as well as agreeing an appropriate and positive resolution
- Working towards set KPI’s/Goals/Targets
- Completing reviews of customer Income and Expenditures, providing advice and recommendations on the most suitable solutions based on the customers circumstances and personal objectives
- Following processes in line with evolving business and regulatory requirements

**Competencies**:

- Must have matric
- Degree or Diploma would be advantageous
- Debt collections experience (UK)
- Ability to work UK Hours (Mon/Thurs - 10am to 7:30pm and Fridays
- 10am to 2pm)
- Take responsibility for your own workload
- Contribute effectively to a range of different situations and develops a positive working environment based on openness, trust, and co-operation
- Excellent written and verbal communication skills
- Can self-develop and self-motivate
- Exhibits the core values of the Business.

Pay: R6500 to R10 000 per month.

R1000 attendance bonus

R100 per verified case and uncapped commission.

**Experience**:

- Must have at least 6 months of UK call centre experience.

Should you need any further assistance - Contact Lisa on 0613932386, kindly use the term, ‘**debt solutions’ with **regard**s to the job in **question.

**Job Types**: Full-time, Permanent

Pay: From R6 500,00 per month

Application Question(s):

- Do you have more than 1 year of UK call centre experience ?
- Do you have atleast 6 months of Debt experience ?
- Do you have reliable and contactable references ?
- Can you speak Fluent English ?

Application Deadline: 2024/08/30
Expected Start Date: 2024/09/01


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