Rfc Clerk

**Alert Engine Parts** is searching for a **RFC Clerk** to join the branch in **Brackenfell**. The incumbent will be responsible for all the Return for Credit stock including the administration and reports related to the stock.

**Requirements**:

- Grade 12
- At least 3 years’ experience in a similar environment
- Great communication and customer service experience
- Familiar with ELCB system
- desirable
- Technical background
- Desirable
- Honest, trustworthy and reliable
- Clear criminal record

**Key Performance Indicators includes, but not limited to.**
- Ensure all parts returned for credit are processed immediately as per the prescribed work instructions.
- Attend to queries regarding this process, internally and externally.
- Ensure parts returned are accompanied by appropriate documentation
- Ensure the process of evaluation of these parts is strictly followed.
- Consult with the technical department on any uncertainties on part returned.
- Clean deck concept is to be strictly applied.
- Liaison with customers regarding RFC's.
- Ensure all stock process is returned to stock without delay.
- Assist in stock take procedures
- Assist area co-ordinator to ensure continuity of the process of the key functions is maintained.
- Be able to work in other departments when required to do so
- One hour must be allocated every day, for destroying of unsalable/faulty import goods.
- If there are no goods for binning, he must assist with checking of rfc goods.

**Claims**
- Ensure all parts returned for claim purposes are processed immediately to the claims department as per the prescribed work instructions.
- Close communication with the Technical Department for technical advice regarding any uncertainty.
- Ensure all documentation is filed with sufficient traceability.
- Housekeeping of the working area.
- Adhere to company policies and procedures.
- Reporting discrepancies immediately to supervisor

**Equity Statement