Technical Manager

**POSITION PURPOSE**

Responsible for planning, organizing, and directing the technical activities of the Portfolio. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Help to develope and implement appropriate policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel. Quality management is an important responsibility.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

**1. Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.**
a. Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.

b. Executes established operational goals and ensures that corporate wide plans are complemented and supported.

c. Assists in developing policies and procedures for client operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

**2. Assumes responsibility for the effective operations management of client facilities.**
a. Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.

b. Liaises with tenants with regards to operational problems.

c. Responds to emergency call outs.

d. Day to day running and control of:

- Tenant complaints
- Security
- Air Con
- Cleaning, Electrical, Plumbing and all other M&E and buildings infrastructure related issues etc.

e. Authorises of vedor invoices.

f. Assist with benshmark exercises.

g. Calculates operational costs and recoveries where appropriate

h. Manages space planning. Ensures that the client layout will accommodate present and future operational and space requirements.

i. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.

j. Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.

k. Ensures that client operations are in compliance with established procedures, policies, regulations and codes.

**3. Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary (Only if this is an IN-Scope requirement and service).**
a. Identifies security threats and develop action plans for the prevention of incidents

b. Establishes and maintains security systems for the client

c. Monitors site and react on emergency calls

d. Establishes and maintain security information network

e. Liaisees with SAP and local authorities

f. Plans the manning of the client guards on duty

g. Determines the needs for security systems and equipment

h. Communicates with client regarding security systems

i. Develops and implement security devices

j. Creates security awareness amongst staff, and client staff

k. Compiles budgets and control expenditure

l. Establishes emergency plans

**4. Assumes responsibility for ensuring the efficient and cost effective administration of client operations.**
a. Develops and implement safety directives

b. Completes financial forecasting duties, and generates and updates schedules for building expenditures.

c. Creates safety awareness and trains staff in Health and Safety.

d. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHACT requirements are effectively implemented.

e. Ensures that facilities operations are cost effective, efficient, and within established budget constraints.

f. Oversees the procurement of furnishings and equipment in accordance with budget planning.

g Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.

h. Ensures that all maintenance agreements are current.

i. Ensures that billing discrepancies are promptly tracked and resolved.

j. Quality Management Services on all operational site activities.

**5. Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.**
a. Works to develop and maintain productive business relations with vendors, suppliers, contractors, staff etc.

b. Acts as a liaison between the Company, client and external contacts.

c. Ensures effective coordination of external services with Company and client operations.

d. Obtains and conveys information as appropriate.

e.