Receptionist

2 weeks ago

Westville, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.

**Role Purpose**

Provide a professional and friendly welcome to all visitors, either in person or telephonically.

**Requirements**:

- The incumbent must be in possession of a National Senior Certificate
- Office administration qualification would be an advantage
- Minimum of 2 years’ customer service or front of house experience is essential
- Good working knowledge of MS Office (Outlook, Word, Excel)
- Must be proficient in English and one other South African language

**Duties & Responsibilities**
- Welcome visitors in a professional and friendly manner to provide an excellent client experience
- Determine the reason for the visit and inform the relevant party
- Follow the relevant security protocol for visitors, capture their details and issue with security tags if required
- Attend to calls in a professional and friendly manner to provide an excellent client experience
- Screen and route calls appropriately, as received via the switchboard
- Raising of proposals and invoices via relevant system
- Assisting with age analyses and collection of outstanding monies
- Scheduling of appointments when required
- Ensure files are kept in order and easily accessible to relevant stakeholders
- Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers
- Ensure all paperwork is completed correctly and assist clients where necessary
- Various administration duties including data capturing and filling

**Competencies**
- Verbal and written communication skills
- Service orientation
- Interpersonal skills
High level of accuracy

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