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Sales Call Centre Agent

2 weeks ago

Northern Suburbs, South Africa MWeb Full time

Main Purpose of the Job:
The Connect division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound) **who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound (Cold Calling) Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products.

**Job Output**:

- Achieve sales targets and objectives through Inbound and Outbound sales initiatives
- Acquire new customers through making Outbound calls, handling Inbound calls and converting it to sales
- Up-selling existing customers to a variety of Broadband solutions and/or a combination of various products and services offered by MWEB
- Providing exceptional service and product knowledge on a variety of MWEB Connect products
- Ensure efficiency with regards to telephony productivity
- Ensure that quality assurance is maintained
- Ensure all relevant documentation is compiled and completed accurately
- Ensure that resolution of customer queries are dealt with in relation to the sales process
- Keep abreast with the latest technology and packages on offer via. Training

**Skills and Competencies**:

- Ability to manage daily, weekly, monthly and yearly targets non-negotiable
- Good telephone etiquette
- Good time management skills
- Sales orientation
- Team Player
- Attention to detail

**Qualifications**
- Fluent in English and Afrikaans
- Matric

**Experience**:

- Proven Inbound and or Outbound and cold calling sales track record essential
- A minimum of 1-year outbound sales experience
- Knowledge of the ISP industry and products desirable
- Customer service experience
- Experience in cellular industry preferable