Wellness Consultant

4 days ago

Cape Town, South Africa mPower People Solutions Full time

As one of the TEAM
Our customer experience is always front of mind and is the Why behind what we do. As a Wellness consultant you will be somebody with a natural drive and excitement for selling and a genuine interest in leading a healthy lifestyle. Your contribution to the business will be to bring a caring and sales-orientated approach to your responsibility areas and a willingness to continually learn and collaborate with the rest of the team. You will support team members by sharing your knowledge, expertise and passion for living life well.

**Direct experience of the individual / Behaviours**
** Caring**:

- A genuine ability to express care, patiene and connect with integrity
** Sales Orientation**:

- Natural drive and excitement about selling in the wellness sector
** Team Player**:

- Open to feedback and collaboration with an understanding of the importance of team interdependence
** Customer Loyal**:

- A genuine love of being of service and delighting customers through experience and product
** Willingness to Learn**:

- Open to continuous improvement through knowledge and skill development in the wellness sector

**Your Strategic FOCUS AREAS**
** Sales**:

- Budgets / targets - Contribute to meeting and exceeding sales
- Customer service - Assist with POS
- Training - specialise in Health, Foods and Body Care departments through focussed supplier training and prescribed booklist completion
** Customer Experience**:

- Store atmosphere - ensure a professional environment
- Store look and feel - adherence to store disciplines, marketing and visual merchandising guidelines, knowledge of store layout
** Store Disciplines and Productivity**:

- Merchandising - accurate ticketing and effective merchandising as per support office guidelines
** Risk Management**:

- Stock - stock counts and product expiry checks
** Training and Mentoring**:

- Continuous improvement - share knowledge, expertise and passion within the Wellness community
** People Management**:

- Stock - stock counts and product expiry checks
- Culture - ensure a performance development culture
- Teamwork - ensure store effectiveness through team effectiveness

**We OFFER**
- Competitive, market-related salaries based on skills and experience
- Remuneration based on a ‘cost to company’ model
- Provident fund, death and disability cover (permanent team members)
- Performance incentives
- Team member discounts on in-store and online purchases
- Bonus birthday leave day
- Exceptional training and knowledge acquisition through our in-house Wellness Training Academy
- Exceptional product training with suppliers of our key brands
- Free Wellness Healthy Happenings event access
- Involvement with a community of people who really care about making a difference in the world

**Requirements**:

- Grade 12
- Relevant diploma / short course qualification - health and wellness modality
- 4+ Years retail sales with a minimum of 1 year in the role of Wellness assistant
- Completion of all applicable Wellness Training Academy foundation and specialist modules
- Completion of required Wellness booklist
- 80% achievement for the Wellness competency assessment
- Excellent written and verbal communication skills
- Fully computer literate
- Genuine interest in the Wellness brand and products
- Understanding of the Wellness customer and brand
- Ability and willingness to work weekends and extended retail hours

**Salary**: R10,000.00 - R12,000.00 per month

**Experience**:

- wellness industry: 3 years (required)
- wellness products: 3 years (required)

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