IT Manager

1 week ago


Johannesburg, South Africa Raindrop Human Capital Full time

Manage information technology and computer systems.
- Plan, organize, control and evaluate IT and electronic data operations.
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
- Ensure security of data, network access and backup systems.
- Act in alignment with user needs and system functionality to contribute to organizational objectives.
- Identify problematic areas and implement strategic solutions in time.
- Audit systems and assess their outcomes.
- Preserve assets, information security and control structures.
- Handle annual budget and ensure cost effectiveness.
- Measure, and report on infrastructure performance and events.
- Identify operational issues and contribute to their resolution.
- Contribute to infrastructure planning, implementation, maintenance, and updates.
- Provides insight and recommendations to optimize the performance of IT infrastructure.
- Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services.
- Identifying and acting on opportunities to improve and update software and systems.
- Implementing IT policy and best practice guides for the organization.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
- Managing and reporting on allocation of IT budget.
- Providing direction for IT team members.
- Identifying opportunities for team training and skills advancement.
- Bachelor's Degree or Diploma in Computer Science or Information Technology
- Minimum 9 years of experience in IT operations, IT user support, helpdesk, or NOC support with at least 3 years as a manager.

Certifications in any of the following would be an added advantage: ITIL Service Operations, ISO 27001 (ISMS) or 27032 (IT security), Project Mgt. Professional (PMP), and/or Microsoft MCSE.



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