Credit Operations Team Leader

**Business Unit**:Discovery Bank

**Function**:Risk Management

**Date**:17 Jan 2025

**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Bank**

Discovery Bank is a bank like no other - a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

**Job Purpose**

The **Credit Operations Team Leader**is responsible for leading a team of credit specialist and overseeing day to day operations functions. The role includes user acceptance testing requirements with the aim of continuously improving and automating processes to ensure a seamless and digital customer experience.

**Areas of responsibility may include but are not limited to**:

- Manages day to day back-office operations ensuring operational quality and delivery against SLA’s (internal and external).
- Leads the team with ongoing mentoring, coaching and development. Also conducts recruitment and resource planning for the team.
- Continuously improves processes and systems to reduce load and improve client experience.
- Manages, drives and monitors team performance and incentives.
- Ensures adequate UAT (User Acceptance Testing). Gives input into solution design at inception.
- Ensures immediate support is available during system incidents and outages.
- Conducts Quality Audits on a sample of the team’s recons, cases and bank-initiated exceptions.
- Proactively monitors exception drivers and continuous improvement processes to avoid future occurrences (error trending and root cause analysis).
- Networks and builds strong relationships both internally and externally to achieve objectives.
- Prepares and compiles monthly reporting.
- Ensure IQS objectives are met monthly.
- Managing, analysis of, running and execution of operational reports.
- Manages all financials aspects relating to the team i.e. overtime, leave and staff utilisation.

**Personal Attributes and Skills**
- Analytical
- Strong project management skills
- Customer Focused
- Knowledge of risk operations
- Report writing
- Detail orientated
- Resilient and resourceful
- Able to work under pressure
- Persuasion skills
- Root cause analysis
- Flexibility

**Education and Experience**

**Education**
- Required:

- A completed or studying towards a degree (Risk management/BCOM) **and,**:

- Studying towards or a completed NQF Level 5 FAIS qualification
- Preferred:

- Any relevant Banking, Financial or Business qualification
- Studying towards or completed NQF Level 5 FAIS qualification
- RE5

**Experience**
- Required:

- At least 2-3 years' leadership experience in a credit operations environment or financial service environment
- Evaluating clients’ financial information and assessing risk.
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.