Hotel General Manager

Salary market related with incentives live out

Duties

Management of the entire Hotel reporting into the Hotel Manager with total and ultimate accountability for the entire Hotel.

Key Job Outcomes
- Producing an annual business plan including financial budget, capital expenditure budget, sales & marketing plan and operational plan for the Hotel matched to the associated budget.
- Implements, monitors and improves the annual business plan when and where required.
- Able to provide client and market related intelligence to the Sales and Marketing function by ongoing market segmentation analysis, identifying business trends and maintaining key client relationships.
- Contributes to ensuring the budgeted YTD operating profit per budget is achieved by all Departments and for the Hotel overall.
- Takes responsibility for the Hotel’s financial and operational results and long-term sustainability.
- Assists in checking, analysing and reporting on monthly management accounts.
- Accountability for all THE HOTEL Policies regarding all matters being adhered to.
- Responsibility for all THE HOTEL Policies regarding the audit requirements of: - Internal audits - Statutory audits - Procurement audits - Hygiene audits Risk Audits - Mystery Guest results and /or Guest Questionnaire feedback - Human resource audit.
- Acts on the results of the above audits in order to achieve set targets.
- Ensuring that all laws, regulations, licenses and THE HOTEL policies pertaining to the operation of the Hotel are adhered to, including but not limited to all Fire Life and Safety requirements.
- Accountability for the maintenance of all standards in the Hotel at all times.
- Ensures timeously and accurate submission of routine and special reports in terms of THE HOTEL policy and directives issued by the Owners.
- Accountability for implementation, adherence and management of all applicable guest satisfaction mechanisms focusing on ongoing service and product improvement resulting in guest loyalty.
- Monitoring and measuring staff productivity in order to control resource planning in alignment with revenue streams.
- Completing employee appraisals of all heads of department every quarter (Monthly if HOD is within their probation / period).
- Ongoing part of the Duty Management team and as such will be available to answer guest queries, complaints, ensure operating standards of the Hotel are achieved and be responsible for the Hotel security during the Duty Manager period.
- Contributes to ensuring proper records and filing systems are kept within all Department from time to time
- Chairs the following daily meetings: - Morning briefing - Management meeting - Pricing meeting
- Chairs the following monthly meetings: - Health and Safety meeting - Sales and Marketing meeting - Internal financial review - month end
- Performs any such additional duties as required or as requested by the Owners.

Liaises with:

- Owners
- Guests
- Financial Manager/Accountant
- All Heads of Department/Supervisors
- External suppliers and clients

SKILLS
- Leadership
- People’s Person
- Interpersonal skills
- Team Building
- Finance Management
- Material/Inventory Management
- Detail Orientated
- Receptive to change / Flexibility
- Background in Hospitality Industry
- Strong understanding of Business Management, Finance & Leadership Principle

Ability to commute/relocate:

- Illovo, Gauteng: Reliably commute or planning to relocate before starting work (required)