Snr Analyst

7 days ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice
- What We'll Bring:
As part of a shared services team for all lines of business, you are responsible for ensuring that all SEC processes are adhered to and that your service to our clients are efficient, transparent and world class.

You will be expected to complete the following on a daily basis:

- Manage the SEC mailbox and action requests within specified SLA’s.
- An exceptional standard of work needs to be maintained when actioning customer issues, queries, requests, incident or complaints.
- Quality check your own closure of tickets daily/weekly/monthly basis (tickets are worked on and all fields updated in order to achieve excellent reporting)
- Must be able to work as part of a team.
- Provide ways on improving inefficiencies within your role or as part of a team.
- Ensure that management requests/deadlines are met timeously.
- Must be able to compile service reports.
- Honest and accurate claim submissions e.g. Client visits, Cellphone claims etc;
- Training:

- Must be able to conduct training on Bureau systems (Wisdom, TU Direct, EIR & Inside Data)
- Provide telephonic training to clients on password resets or any errors received on TU operating systems
- Contracts:

- Must be able to Quality Check Onboarding documents for Sales
- (Contracting, Credentialing) - will be taught on the job.
- Tenders: (Knowledge required - process can be taught)
- Must be able to complete all Tender documents received timeously,
- Quality Check all document received
- Obtain relevant signatures and;
- Ensure that the Tender packs are completed and submitted to Sales before the due date
- Vendor Management: Must be able to complete all documentation for submission
- Requests for Quotations: Must be able to complete RFQ’s
- Request for Analysis: Must be able to complete all RFA’s
- What You'll Bring:

- See Above
- Impact You'll Make:

- See above
- TransUnion Job Title

Sr Analyst, Customer Support Operations

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