Business Manager Support

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To deliver business enablement support services to the COO BM team, through the execution of predefined objectives as per agreed standard operating procedures.

**Job Description**:
Business Enablement
- Provide support to Business Managers in delivery on Business strategy and initiatives.
- Assist Business Managers in the analysis of monthly data sets including financial transaction listing, headcount validation etc.
- Assist Business Managers, on an ad hoc basis with the end-to-end planning of events for specified BU’s, which include, but is not limited to strategy sessions, team events, conferences, Town Halls, Manco meetings etc.

Operational Partnering
- Partner with the wider COO team and assist with tasks upon request
- Assist in managing data for central processes and functional team management, for example SAICA memberships
- Develop an understanding of the various monthly reports which are provided to business and support on queries and/or actions through engagement with relevant parties, for example Non-Key Risk Management Dashboard, headcount report, cost packs.
- Obtain a strong knowledge of policies that are relevant in the COO environment to be able to assist in queries when needed, i.e. Staff expense policy etc.
- Gather the required information that is needed to monitor/track the various targets and KPI’s of the function, for example FM Skills Development Target, Employment Equity, budgets, etc.
- Partner with CRES in obtaining required information from FM BU’s for capacity planning, office design etc., critical for the Absa Ways of Work.

Administrative Support
- To support the COO Business Manager team in the execution of generic admin/operational matters.
- Maintain and manage a centralised mailbox where ad hoc queries can be posted.
- Assist Business Managers to evaluate and resolve operational issues that may arise in a timely and sustainable manner.
- Keep Business Managers informed of issues that have been resolved or escalate issues that have not been addressed to the relevant BM.

Other
- Look out for opportunities to develop reports or processes that could be standardized across the FM function.
- Aim to introduce tools for more effective ways of working.
- Think creatively
- Take a critical view on process and consider initiatives for automation or opportunities for process improvement within the team.
- Participate in the wider COO team initiatives
- Complete tasks in a timeous manner
- Ensure that stakeholder expectations are managed when necessary.
- Network within the team to broaden understanding of COO offering and develop key relationships to execute on tasks

Knowledge and skills
- Good organisational skills
- Computer literate
- Basic accounting background
- Understanding of financial reporting processes and related controls
- Ability to understand financial data
- Good analytical capabilities
- Good verbal and written communication skills
- Multi-tasking and prioritisation of deliverables

Competencies
- Deciding and initiating action within ambit of responsibility
- Problem solving within ambit of responsibility
- Relating and networking
- Adapting and responding to change

Education and experience
- Degree or Diploma in related field ( NQF Level 5/6)
- Proficient in MS Office ( Word, Excel, PowerPoint and Outlook)
- 3 - 5 Years’ experience in Financial Services

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_