Trainer

Job Summary:
To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.

Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training

Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

Minimum Qualifications: Diploma/Degree preferred
Driver’s license (code 8)
Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities: Effective Administration
Efficient project management skills
Communication Skills (verbal & written)
Deadline management
Analytical skills
Reporting skills
Risk assessment and management

Key Competencies
- Emotional maturity

Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.

Knowledge, Skills & Abilities:

- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy - MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management