Claims Service Consultant Stp

2 weeks ago

Johannesburg, South Africa Sanlam Full time

**CAREER OPPORTUNITY**
- Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg.

**JOB DESCRIPTION**
- The purpose of this position is to process allocated Motor Claims within Mandate including the payment. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.
- KEY RESPONSIBILITIES
- Manage workload and instructions from system through any communication and or documents.
- Evaluate and settle insurance claims on behalf of Santam.
- Determining the extent of the insurance company's liability
- Negotiating settlements and communicating with all parties involved in the claims process.
- Required to check completeness and correctness of documents.
- Ensure payment is made accurately as per set guidelines.
- Contact client or intermediary telephonically for any identified outstanding information.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders
- Responsible for arranging and manage car hire requests and extensions.
- QUALIFICATIONS AND EXPERIENCE
- Matric
- Fully computer literate (MS Office)
- 3 years claims experience.
- SKILLS
- Good understanding of insurance claims negotiation and settlement techniques
- Attention to detail.
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate.
- Negotiate settlements.
- COMPETENCIES
- Analytical Problem Solver
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- ABOUT THE COMPANY
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Claims Service Consultant STP

    4 days ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg. JOB DESCRIPTION The purpose of this position is to process...

  • Claims Service Consultant STP

    5 days ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg. JOB DESCRIPTION The purpose of this position is to process...

  • Claims Service Consultant

    4 days ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • SAP S/4 HANA Product Delivery Lead – STP

    2 weeks ago

    Johannesburg, South Africa Twinings Full time

    SAP S/4 HANA Product Delivery Lead – STP Twinings Johannesburg, Gauteng, South Africa Join to apply for the SAP S/4 HANA Product Delivery Lead – STP role at Twinings. Application Deadline: 30 November 2025 Department: BizTX Location: South Africa Description BizTX: Co‑Creating WOW Through Digital Innovation. It’s an exciting time to be part of BizTX...

  • Motor Claims STP Specialist

    1 week ago

    Johannesburg, South Africa Santam Insurance Full time

    An established industry player is seeking a Motor Claims Service Consultant to join their dynamic team in Johannesburg. In this role, you will be responsible for processing motor claims, managing client communications, and ensuring accurate settlements. The ideal candidate will have a strong background in insurance claims, excellent negotiation skills, and...

  • Claims Service Consultant: Desktop

    1 week ago

    Johannesburg, South Africa Santam Full time

    What will you do? Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims. Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and...

  • SAP S/4 HANA Product Delivery Lead – STP

    4 weeks ago

    Johannesburg, South Africa Twinings Full time

    SAP S/4 HANA Product Delivery Lead – STP Twinings Johannesburg, Gauteng, South Africa Posted 4 days ago Application Deadline: 30 November 2025 Department: BizTX Location: South Africa Description Great People Work Here BizTX: Co-Creating WOW Through Digital Innovation It’s an exciting time to be part of BizTX at Twinings Ovaltine. At the heart of this...

  • Sap S

    3 weeks ago

    Johannesburg, South Africa Twinings Full time

    SAP S / 4 HANA Product Delivery Lead – STP Twinings Johannesburg, Gauteng, South Africa Posted 4 days ago Application Deadline : 30 November Department : BizTX Location : South Africa Description Great People Work Here BizTX : Co-Creating WOW Through Digital Innovation It's an exciting time to be part of BizTX at Twinings Ovaltine. At the heart of this...

  • Insurance Claims Consultant

    1 week ago

    Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full time

    Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across...

  • Claims Consultant

    7 days ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    **JOB DESCRIPTION** **Our client in the Financial Industry is looking for enthusiastic and passionate Claims Consultants, with experience dealing with Home Contents Claims. The purpose of this role would be to provide specialist advise and support ensuring that claims are paid out as accurately and timeously as possible.** **This is a 6-months'...