Office Support Manager: Legal and Compliance

**Synopsis**
- To provide a comprehensive and strategic support to the Divisional Executive by providing day to day oversight of operational matters and supporting the long-term planning, execution and measurement of activity across the division.
- To serve as strategic advisor and counsel to Divisional Executive.
- To monitor, evaluate and measure the timeous implementation of strategic objectives in the division and prepare presentations for various boards and committees.
- Support the co-ordination, planning and alignment of divisional activities.
- Identifying trends for business improvement and risk management purposes.

**Qualification and Experience**
- Bachelor’s Degree

- A Post graduate Qualification in a relevant field (e.g. CA(SA), MBA/MBL, LLB, Engineering; Project Management will be an added advantage

- Experience in public, financial or development finance institutions and understanding of all applicable legislative and governance principles is preferred.

- Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.

**Roles and Responsibilities**
**Financial / Shareholder Returns**

- To manage the Divisional budget and cost centers. Consolidating budget reports in the division.

- To assist Departmental Heads in collating inputs to the annual budgeting process.

- To consolidate budget reports across the Division from Departmental Heads.

- To assist in reporting Divisional activities and preparing comparative reports.

**Divisional Operational Processes**

- To serve as strategic advisor and counsel to Divisional Executive.

- To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives.

- To create and maintain cross-departmental relationships.

- To assess inquiries directed to the Divisional Executive in order to determine the proper course of action and, where required, delegate to the appropriate individual to ensure resolution.

- Participate in strategy formulation and implementation for the Division.

- Provide strategic advice and support on policy matters.

- Assist with reporting on various operational activities/initiatives.

- Assist in the implementation of an effective client experience management framework including oversight of process optimization and digitization, complaints management, culture skills and targeted client service levels.

- Analyse trends and provide recommendations for remediation.

- Prepare Management information reporting and table analysis at key governance forums.

- Monitor and evaluate Divisional performance and ensure appropriate measures/interventions are put in place.

- To generate ideas for improvement of cross functional processes or resolution of complex problems.

- Participate in corporate strategic initiatives/projects.

- Research and provide specialist knowledge and advice to Divisional Executive relating to all operational aspects.

- Provide input to Executive Management Committee (Exco) and other strategic committees in the Corporation.

- To input into effective formulation and implementation of Divisional systems and procedures to ensure compliance and provide innovative solutions to take operations forward.

**Roles and Responsibilities (cont.)**
**Corporate Strategic Alignment**

- To participate in and support Corporate Initiatives.

- To formulate and implement innovative ways to improve Customer focus.

- Monitor and evaluate Divisional strategic priorities and preparation of reporting and presentation requirements.

**Customer Focus & Stakeholder Management**

- To foster and maintain relationships with internal and external clients.

**Learning, Leadership & People Growth**

- Keep up to date with latest strategic trends and developments (conferences and relevant forums).

- To research best practice measures.

- Take responsibility for personal development and growth.

- Promote the sharing of knowledge and best practice in the Division

Job Reference: IDC00657