Employee Benefits Analyst/administrator

Our Health, Wealth and Career and specifically the Health & Benefits Line of Business, combines deep analytics, sage advice, astute broking, intuitive software, proven administration and relevant solutions to help all kinds of organizations (from small to mega) address their talent and benefit issues. By partnering with clients to solve their people and risk agendas we help them deliver exceptional - and sustainable - employee experiences. Our Health and Benefits services are broad and deep and cover all forms of benefits from medical aid to group risk insurance, umbrella retirement funds to voluntary benefits and more. Our service offerings include vendor selection and plan management, actuarial and financial, health promotion, absence and disability management and more. Health and Benefits is truly critical to the success of Willis Towers Watson, and our services are front centre as revenue synergy opportunities.

**The Role**

The primary responsibility of this position is to support our consultants with their corporate clients and their employees on matters related to their retirement and risk benefits and any other employee benefit related support that may be required. The employee benefits administrator provides day to day support on administrative tasks, query management and resolution and supports the consultants to ensure that employer and employee queries are resolved in a suitable and timeous fashion.

**Major Accountabilities**
- Day to day administrative support for corporate clients and their employees
- Umbrella Fund and Risk Benefits re-broke facilitation
- Medical Underwriting - facilitation and organisation
- Claims processing and tracking
- Monthly contribution schedules and reconciliations
- Annual policy and scheme renewal activity
- New business scheme and policy implementation
- Preparation of agendas, drafting of meeting minutes, reports and presentations
- General retirement fund maintenance (e.g. section 14 process, rule amendments.)
- Fund withdrawals
- Client/ member query management and resolution
- To put the interests of clients and the integrity of the market at the heart of the way you do business

**Essential Requirements**
- Matric (Bachelor’s Degree or insurance industry related Diploma preferred)
- Minimum of 7 years of South African employee benefits experience essential
- On the ground experience in South Africa preferred
- Product knowledge of various South African retirement umbrella funds
- Product knowledge of various South African Long term insurance products
- South African Citizen or holder of Permanent Residency in South Africa
- Must be FAIS compliant: RE5 (representatives) as well as 120 credits at NQF level 5 (or relevant degree)

**Desirable Accountabilities**:

- Strong technical employee benefits (retirement and long term insurance) knowledge
- Advantageous if you have previous/current experience within a brokerage environment
- Strong Microsoft Office suite skills
- Ability to prioritize and handle multiple tasks in a demanding work environment, whilst maintaining excellent attention to detail
- Deadline driven
- Excellent interpersonal skills, strong oral and written communication skills
- Excellent telephone manner
- Self-starter
- Team orientated

**Preference **might be given to applicants from designated groups, in line with the South African Employment Equity Act.

Willis Towers Watson is committed to finding opportunities to promote workplace flexibility when possible based on the needs of our customers and the company. We are pleased to say that this role meets the criteria for **flexible work.