Assistant Manager

Assistant Boutique Manager - Chanel

Position : Assistant Boutique Manager - Chanel
Department : Sales
Reporting to : Boutique Store Manager PURPOSE OF THE ROLE The purpose of this role is to work in synergy with the Boutique Store Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. The role would also focus on ensuring store profitability through the business drivers - customer service - generation of turnover - operating expenses and losses - implementation of brand and company standards - establishment and maintenance of effective people and process management practices - building and maintaining brand image and awareness.
KEY RESPONSIBILITIES PEOPLE MANAGEMENT
- Induct new staff members
- Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Individual Development Plan (IDP), assist Boutique Store Manager to develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Ensure an open, motivated and harmonious work environment
- Assist in managing daily team/people issues (absenteeism, leave, time keeping)
- Ensure daily/weekly team meetings are conducted for on-going communication

ADMINISTRATION/REPORTING
- Review and analyse all category sales
- Review all stock reports that are submitted monthly and ensure actions are taken to address identified concerns.
- Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
- Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Provide feedback on any information relating into development.

BUSINESS PERFORMANCE
- Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
- Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
- Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
- Has a solid understanding of the business environment
- Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations CUSTOMER SERVICE DELIVERY
- Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
- Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
- Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a Chanel client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always CHANEL AMBASSADOR
- CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Always implements and ensures respect of the uniform and grooming guidelines BOUTIQUE OPERATIONS:

- Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
- Stock Management
- Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
- Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
- Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all ti